Head of Client Support Services

630am - 430 pm Monday - Friday, weekends as needed

Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing shop, field, and support personnel.

Provide leadership to ensure safe, efficient and productive operations, while maintaining a high level of customer satisfaction.

Demonstrate strong customer communication skills as well as the ability to manage and motivate a large, diverse workforce.

Assist customers and technicians on repairs and define the scope of work to ensure expectations are met.

Assist shop personnel, PSSRs, and customers with quoting, opening, closing and invoicing work orders

Oversee technician and supervisory staff productivity and performance including annual reviews, administering disciplinary action as necessary.

Promote safety in the workplace and help lead technical and professional development.

Health, Dental, Vision, Disability, and Life Insurance

Paid Holidays

Paid Parental Leave and Funeral Leave

Paid Time Off Prorated 80 hours of PTO + 1 Floating Holiday

Personal Tool Insurance, and Safety Equipment Reimbursement

Voluntary Benefits Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

2-4 year college degree or 10 years of Caterpillar Heavy Equipment repair experience. Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.

Knowledge of Caterpillar Equipment and Technical Training preferred.

Excellent communication skills and customer service skills are needed.

Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.

Must have a High School Diploma or equivalent

This position works in an office environment and in the service shop. answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on the shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success.