Client Service Representative

Job Description

Job Description

Responsibilities:

• Our CSRs are the first touchpoint to client interactions and provide exceptional customer service during every step of a visit to CCVS.
• The CSR handles in-person, email, and telephone interactions, maintenance of veterinary medical records, accounts, maintenance, cash processing, data entry, word processing, and mail services.
• Respond quickly and calmly to crises while maintaining a high standard of client care.
• Communication: Convey messages to clients and teammates to ensure successful patient and client care.
• Patience & Compassion: Remain professional while still ensuring doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.

This position participates in weekend and holiday rotations.

Core Values:

• Collaboration.
• Courage.
• Growth Mindset.
• Respect.
• Gratitude.

Benefits:

We offer competitive salaries and a generous benefit package that includes:

• Medical.
• Dental.
• PTO.
• A matching IRA.
• Last but not least, we can offer a flexible schedule so you will have the opportunity to enjoy life outside of veterinary medicine.

Qualifications:

• High school diploma or equivalent and one year of relevant experience.
• Must have minimum one year Veterinary Medicine Experience.
• Candidate must have afternoon/evening availability as this is a 3pm-12am shift.

Where are we?

What if we could create a community of supportive veterinary professionals who collectively used their individual strengths to contribute to the care of all pets? One where animal welfare is elevated by the supportive relationships between our local general practices and the best specialty care available? Our vision for a different kind of specialty hospital was inspired by numerous discussions of the ongoing shortage of specialty services and the need for a real connection between specialists, general practitioners, and our patients. Community Care Veterinary Specialists, in beautiful Gainesville, Florida, is a privately owned small animal specialty hospital in North Central Florida.