INFORMATION TECHNOLOGY ANALYST - APPLICATIONS AND ANALYTICS

Information Technology Analyst - Applications And Analytics

The City of Torrance recognizes the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to the City of Torrance today. The City of Torrance is recruiting for an Information Technology Analyst - Applications and Analytics to be part of the Information Technology Team! The Information Technology Department is responsible for the administration of the City's information and communications systems and infrastructure. Services include the planning, procurement, delivery, maintenance and training which support the business functions of City departments through technology. The Information Technology department's responsibilities include computer hardware systems, data and telecomm infrastructure, data management, information security, radio and wireless communications, software and applications, telephone and voice systems.

The IT Department is excited to announce an opening within the Applications & Analytics Division for an Information Technology Analyst – Applications and Analytics. This position plays a critical role in supporting and maintaining the City's Public Safety application portfolio, including systems used by Police, Fire, and related operational units. We are seeking a technically proficient, service-oriented professional with experience in enterprise application support, system troubleshooting, integration, testing, and business process analysis.

This position will support mission-critical Public Safety systems, including Records Management Systems (RMS), Computer-Aided Dispatch (CAD), and other operational applications. This position works closely with Public Safety personnel, department leadership, and vendors to ensure systems are stable, secure, compliant, and aligned with operational requirements.

The Information Technology Analyst - Applications and Analytics will respond to and resolve incidents and service requests in accordance with established Service Level Agreements (SLAs); analyze and troubleshoot application issues, working collaboratively with vendors and internal stakeholders to implement timely solutions; gather and document business and technical requirements for system enhancements and upgrades; support application configurations, integrations, API connections, and data exchanges between Public Safety and enterprise systems; participate in workflow analysis, testing (unit, integration, and user acceptance), and production deployment support; prepare and maintain technical documentation, system procedures, and change management updates; support security, compliance, and governance processes under senior staff guidance; contribute to business process improvement efforts to enhance operational efficiency and service delivery; and perform related duties as required.

This position offers the opportunity to directly support technological systems essential to public safety operations and community services. The Information Technology Analyst - Applications and Analytics will work on highly visible, operationally critical platforms while contributing to the City's broader modernization efforts.