Lead Product Owner Voice Support
Bridgestone America, Inc.
* Own and manage the voice support product backlog, ensuring alignment with business priorities and operational needs* Write clear, actionable user stories and acceptance criteria* Lead backlog refinement, sprint planning, and sprint reviews in partnership with other agile teams* Ensure delivered features meet functional requirements and drive measurable outcomes* Enable capabilities and partner with Marketing teams:* IVR (Interactive Voice Response) menus* Call routing logic (store routing, overflow, after-hours handling)* Queue configurations and skill-based routing* Partner with engineering or directly configure within CCaaS platforms to implement improvements* Continuously optimize call flows to improve customer and store experience* Strong experience in Agile/Scrum environments* Strong execution and delivery focus* Analytical thinking and data-driven decision making* Ability to translate business needs into technical requirements* Effective cross-functional communication* Problem-solving under pressure, especially during incidents* Continuous improvement mindset* 3–5+ years of professional experience in Product Ownership, Business Analysis, or related roles* 2+ years of experience working with voice, telephony, or contact center platforms* Hands-on experience with Ring Central or to other CCaaS solutions* Proven ability to write clear user stories and manage a prioritized backlog* Solid understanding of: + IVR design + Call routing and queueing + Customer interaction flows + Session border controllers and their operation: Audiocodes + SIP trunking, tagging, routing + Voice quality of service mechanisms + DID’s, their significance, ownership, and transfer process + Use of packet captures to diagnose and troubleshoot voice issues* A supportive and engaging onboarding experience to ensure a smooth transition into our team.* The opportunity to develop and grow, through training and regular mentorship.* Corporate Social Responsibility activities.* A truly global, dynamic and challenging work environment.* Agility and work/life effectiveness and your long-term well-being.* A diverse and inclusive team. #J-18808-Ljbffr
- ...wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of... ...Category Information Technology Position Summary The Lead, Product Owner for Voice Support is responsible for overseeing the strategy, development...SuggestedTemporary workLocal area
Bridgestone Americas
Nashville, TN5 days ago - Bridgestone America, Inc. is looking for a Product Owner specializing in voice support to manage the product backlog and work with cross-functional teams. Candidates should have 3-5 years of experience in Product Ownership and 2+ years working in telephony or contact center...Suggested
- ...Bridgestone Americas, Inc. is seeking a Lead Product Owner for Voice Support in Nashville, TN. The role involves managing voice support product backlogs, ensuring operational stability of phone systems, and optimizing call flows for enhanced customer and store experience...Suggested
Bridgestone Americas
Nashville, TN5 days ago - ...Bridgestone Americas seeks a Lead Product Owner for Voice Support in Nashville, TN. This role oversees retail phone systems' strategy and stability, impacting customer service directly. Responsibilities include managing the product backlog, optimizing call flows, and...Suggested
Bridgestone Americas
Nashville, TN4 days ago $90k - $115k
...passionate about making things happen. Our teams lead high-impact initiatives across industries... ...s a multi-workstream transformation or a product launch, we bring clarity, structure, and... ...accelerate delivery and enhance quality. Support business development through scoping,...SuggestedTemporary workWork at officeLocal areaSlalom Build
Nashville, TN5 days ago- ...CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across... ...group. We are looking for a Senior Product Owner to lead the technical monitoring and alerting... ...on business value. Represent the voice of the customer to the product delivery...Minimum wageTemporary workWork experience placementWork at officeLocal areaRemote work1 day per week
CHS Inc
Nashville, TN1 day ago - ...a passionate and strategic Advanced Product Owner to lead the development and lifecycle of our SF... ...agile team) as needed and acts as the voice of customers and stakeholders. Job... ...sprint objectives : squad velocity Support the Squad to deliver on sprints & "rendezvous...Work experience placement
Schneider Electric
Nashville, TN1 day ago - ...The Sr Product Owner plays a critical role in ensuring that a product or... ...the business. They act as a voice for the customer and are responsible... ...strong Agile standards and support effective workflows,... ...Our forward-looking companies lead the way in healthcare sterilization...Work experience placementLive inLocal area
Fortive Corporation
Nashville, TN4 days ago $101.6k - $152.4k
...Join us as a HR AI Product Owner and lead the evolution of HR digital products that power the employee... ..., low-code tools) Build POCs and support early-stage experimentation... ...collaboration, recognition, sharing your voice, and an inclusive workplace. Support...Full timeTemporary workImmediate startFlexible hoursSchneider Electric
Nashville, TN1 day ago$86.3k - $118.7k
...community The Technology Product Owner for the Humana claim as a service... ...or act as the primary voice of the customer. This position... ...and technical initiatives. Lead the preparation and... ...end-of-life remediation. Support the development and execution...Bi-weekly payFull timeTemporary workApprenticeshipWork at officeRemote workWork from homeHome officeHumana, Inc.
Nashville, TN4 days ago- ...EmergencyMD is looking for a Senior Product Owner to lead product discovery within Scrum teams in a hybrid work setting. The role involves deep business analysis and translating business strategies into high-quality product deliveries. Successful candidates will have extensive...Relocation package
EmergencyMD
Nashville, TN1 day ago $99.7k - $289.2k
.... Tax – Americas Tax Technology Group – Product Owner – Senior Manager The opportunity As part... ...partner with our Tax professionals to develop supporting technology such as digital/mobile tools... ...Planning & Roadmap Development: Lead the creation and updating of product roadmaps...Work experience placementSummer holidayFlexible hoursNight shiftErnst & Young Oman
Nashville, TN5 days ago$76.5k - $174.6k
...professionals. The opportunity The Studio Director (Product Manager) sits within the Technology... ...build, launch, adoption, and retirement. Lead annual planning, roadmap driven... ...and other leaves of absence when needed to support your physical, financial, and emotional well...Work experience placementSummer holidayFlexible hoursNight shiftEY
Nashville, TN4 days ago- ...Electrical Licenses: Depending on state requirements, licenses or certifications in plumbing or electrical work are advantageous and support a broader range of maintenance capabilities. Physical Demands and Work Environment Frequently sit, stand and walk. Regularly...Seasonal workLocal area
Elmington
Nashville, TN4 days ago - ...ensuring the physical condition of the properties. Qualified candidates must have at least 2 years of maintenance experience and HVAC certification. This position offers an opportunity to lead a service team while providing essential support to residents. #J-18808-Ljbffr...
Elmington
Old Hickory, TN4 days ago $20 - $26 per hour
...experience at their Nashville location. This position requires advanced product knowledge and exceptional sales skills, aimed at driving the store's performance. As a Floor Leader, you will support your team by delegating tasks, achieving sales targets, and establishing...Night shiftEarly shiftBuck Mason
Nashville, TN5 days ago- A prominent training organization is seeking a Training Manager in Nashville, TN to lead the development of training programs for law enforcement agencies. The role involves managing the full training lifecycle including design, delivery, and improvement of training materials...Shift work
- ...to enjoy more sports and outdoors. Team Leads drive the execution of projects and initiatives... ...work experience required. In-direct support of people and processes to drive... ...order processing systems, Microsoft Office products such as Word and Excel. Responsibilities...Full timeWork experience placementWork at office
- A leading apparel retailer is seeking an Assistant Store Manager in Nashville, TN. The role involves supporting store operations, enhancing customer experience, and developing team members. Candidates should have 2+ years in management within the apparel industry and a...Flexible hours
- A healthcare innovation firm in Nashville is seeking a Customer Operations & Implementation Lead (AI & Automation) to develop scalable systems for onboarding and support within B2B environments. The ideal candidate has over 4 years of experience in customer operations and...
- A leading grocery retailer in Tennessee is looking for a dedicated individual to enhance customer... ..., achieving sales targets, and ensuring product quality and safety. The ideal candidate... ...the company and various benefits to support employee well-being. #J-18808-Ljbffr Kroger
$87.4k - $97.4k
...Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and... ...based technologies to develop solutions and support clients through data integration... ...testing schedules. Collaborates with product/engineering on backlog items driven by product...For contractorsWork experience placementH1bWork at officeLocal areaRemote workPublic Consulting Group
Nashville, TN4 days ago- 6AM City, LLC is looking for a skilled IT professional to enhance our IT infrastructure and support services. Under the guidance of the Corporate IT department, you will manage end-user support across various technologies and ensure optimal network functionality. The ideal...
6AM City
Nashville, TN4 days ago - ...The Mechanical Licensing Collective (MLC) is seeking a Technical Product Owner to work in a fully remote role within the Central or Eastern Time Zones. You will play a key role in translating product vision into executable work for the Matching Platform. The ideal candidate...Remote work
Mechanical Licensing Collective
Nashville, TN1 day ago - ...for credit unions by providing superior products, services, and support. For more information about VolCorp, please visit Senior Product Owner (Business Analysis & Agile Delivery) Position... ...-oriented Senior Product Owner to lead product discovery and execution within our...Part timeWork at officeLocal areaRemote workRelocation packageFlexible hours
EmergencyMD
Nashville, TN1 day ago $140k - $190k
...professionals on a contract and permanent basis with many of the world’s leading consultancies and end users! Focus on WD is working with an end client in the U.S., looking for an experienced Workday Product Owner – HCM & Financials to join their team and take ownership of...Permanent employmentFull timeContract workFocus on WD
Nashville, TN4 days ago- ...Kimedics, LLC in Nashville, TN is looking for a Senior Product Owner to lead the delivery of product solutions in healthcare staffing. This role involves defining user stories, managing backlogs, and collaborating closely with stakeholders. The candidate should have significant...
Kimedics
Nashville, TN5 days ago $102.3k - $147.05k
...UKG (Ultimate Kronos Group) is seeking a Product Owner for Customer Experience, focusing on critical business needs and technical execution within the Salesforce platform. This role emphasizes strong stakeholder engagement, the ability to translate requirements into clear...UKG (Ultimate Kronos Group)
Nashville, TN5 days ago$97k - $164.9k
...Position Overview The Systems Administrator Lead provides technical and leadership oversight for the administration of servers, operating systems, and core infrastructure services that support mission‑critical operations in a federal IT environment. The role directs day...Permanent employmentContract workWork experience placementWork at officeASM Research, An Accenture Federal Services Company
Nashville, TN4 days ago$97k - $164.9k
...A leading IT services provider is seeking a Systems Administrator Lead in Nashville, TN. The role involves overseeing server administration, ensuring high availability of services, and mentoring junior staff in a mission-critical environment. Required qualifications include...ASM Research, An Accenture Federal Services Company
Nashville, TN5 days ago
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