Senior Manager, General Liability Claims - Lakeland

DepartmentRisk Management DescriptionReady to lead a high-impact claims function at one of the country’s most respected employee-owned companies? At Publix, your general liability expertise will connect claims strategy, customer care, risk management, and financial stewardship. Serving eight Southeastern states through more than 1,400+ stores and extensive support distribution and manufacturing operations, Publix offers an opportunity to protect the business, support associates and customers, and strengthen its values-driven culture.The General Liability Claims team protects Publix by handling customer and fleet claims fairly, consistently, and professionally. Partnering with internal teams, claims professionals, and outside counsel, the group supports litigated and non-litigated matters with a focus on service, compliance, sound practices, and continuous improvement.As Senior Manager, General Liability Claims, you will lead a large claims operation with enterprise-wide visibility. This role suits a strategic leader who can balance people, operations, analytics, litigation, compliance, and cost management while improving liability risk, claims performance, customer experience, and best practices across multiple states.What You'll DoLead the strategy, operations, and performance of Publix’s general liability claims function, including customer and fleet claims.Guide and develop managers, supervisors, and claims professionals while building a culture of accountability, quality, engagement, and continuous improvement.Oversee claims investigations, evaluations, negotiations, settlements, and litigation management to promote consistency, compliance, and sound outcomes.Monitor claims performance, financial results, and operational trends to identify opportunities that improve efficiency, effectiveness, and cost management.Use analytics, industry research, quality metrics, and key performance indicators to strengthen claims practices and guide business decisions.Ensure claims operations meet applicable regulatory, reporting, licensing, and industry standards across multiple jurisdictions.Partner with internal stakeholders and outside counsel to support effective claims resolution and proactive risk mitigation.Perks of Working at PublixEmployee ownership through our ESOP.Free lunch at our corporate facilities.Opportunity to influence enterprise-wide risk management and claims strategies.Career growth and leadership development with a company known for investing in its people.Required QualificationsBachelor’s degree or equivalent professional experience.10 or more years of general liability claims handling experience.5 or more years of leadership or supervisory experience in a claims environment.Ability to obtain a Florida All Lines Adjuster License upon hire and reciprocal licenses in states where Publix operates.Valid driver’s license.Advanced knowledge of general liability claims management, including investigation, negotiation, litigation oversight, and settlement practices.Strong understanding of claims compliance, training, auditing, licensing, performance management, and regulatory reporting requirements.Extensive knowledge of civil litigation, legal proceedings, legal terminology, jurisdiction-specific statutes, and case law.Ability to analyze complex claims data, identify trends, and implement operational improvements.Preferred QualificationsBachelor’s degree in Business, Risk Management, or a related field.Master’s degree in any discipline.12 or more years of general liability claims handling experience.7 or more years of leadership or supervisory experience.Professional designations such as CCLA, SCLA, CPCU, or ARM.Active Florida All Lines Adjuster License.Experience leading large, multi-level claims organizations and driving strategic operational initiatives.Hours of Work45 hours/week; 1 Remote Work DayFrequency of PayMonthly Minimum Base Pay10,400Maximum Base Pay15,600Potential Annual Pay with Bonus135,200 - 202,800Year End BonusAs a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.Benefits InformationEmployee stock ownership plan that contributes Publix stock to associates each year at no costAn opportunity to purchase additional shares of our privately-held stock401(k) retirement savings planGroup health, dental and vision plansPaid Time OffPaid Parental LeaveShort- and long-term disability insuranceTuition reimbursementFree hot lunches (buffet-style) at facilities with a cafeteriaVisit our website to see all of our benefits: Benefits - Jobs (publix.com)Travel Frequency10% Address3300 Publix Corporate ParkwayCityLakelandStateFlorida Zip Code33811-3311Additional InformationYour application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.FacilityLak Publix Corporate Office B003 Job CategoryLegal & Risk Management Compensation TypeMonthly Paid Monthly Req ID: 38399BRLocation: Lakeland, FL