Administrative Support Specialist

Job Description

Job Description

Job Requisition:  DME Support Specialist
Location: Harbor Oxygen- Pontiac, Michigan
Position Type: Full-Time (Office-Based)
Hourly Pay: $20-25
Benefits: Eligible for employee benefits

Position Overview

Harbor Oxygen is seeking a dependable and detail-oriented DME Support Specialist to join our Pontiac, Michigan. This office-based role plays a key part in coordinating Durable Medical Equipment (DME) and managing Home Sleep Testing (HST) services. The ideal candidate will be organized, patient-focused, and able to collaborate effectively with both clinical and administrative staff.

Key Responsibilities

Durable Medical Equipment (DME) Coordination

• Process and manage DME orders (e.g., CPAP/BiPAP machines, masks, tubing) as prescribed by providers using Salesforce.
• Educate patients in-office on proper equipment usage, care, and maintenance.
• Maintain inventory of DME, ensuring all devices are clean, functional, and ready for use.
• Serve as a primary contact for patient questions and support related to DME.

Administrative & Compliance Duties

• Document all patient interactions, equipment dispensed, and test results in EMR and Salesforce.
• Assist with insurance verification and prior authorizations for DME and HST.
• Support the office team with additional clinical or administrative tasks as needed.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or medical equipment settings preferred.
• Strong communication and organizational skills.
• Familiarity with EMR systems and Salesforce is a plus.
• Ability to work independently and as part of a team.