Automotive Service Advisor (Volkswagen)

Automotive Service Advisor

Hendrick Volkswagen of Concord Location: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027

We are searching for a motivated Automotive Service Advisor with experience to join our dynamic team at Hendrick Volkswagen of Concord - an award-winning Hendrick Automotive Group Dealership!

Overview: In this role, you will serve as the vital link between customers and our technicians, ensuring a seamless and positive experience from start to finish. Your expertise in Volkswagen vehicles and automotive diagnostics will help drive customer satisfaction and loyalty while supporting our dealership's commitment to excellence. If you thrive in a fast-paced environment and have a knack for understanding vehicle needs, this position offers an exciting opportunity to accelerate your career in the automotive industry!

Benefits:

• Rewarding performance-based pay plans and bonuses
• Service Advisor Onboarding Program
• 401(k) Retirement Plan with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Paid Medical - NO COST Employee Healthcare and Prescription Plan
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• Employee Discounts
• 100% Paid Manufacturer Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News' Best Dealerships to Work for Award
• Successful Team approach with Doing Business the Right Way Focus

Apply Now to build your career with one of the largest, most successful privately held dealership groups in the USA!

Pay Range: $4,000 - $9,000 per month (commissions based on job performance).

Job Responsibilities include the following:

• Greet customers warmly and listen carefully to their vehicle concerns to accurately document service needs.
• Provide detailed explanations of recommended repairs and maintenance services, including oil changes, tire services, brake repair, suspension, transmissions, and more
• Prepare accurate auto estimates using dealership systems and communicate costs clearly to customers.
• Coordinate with technicians to prioritize repairs and ensure timely completion of services.
• Upsell additional services or maintenance based on customer needs while maintaining transparency and integrity.
• Process payments efficiently while maintaining accurate financial records.
• Maintain ongoing communication with customers regarding repair status, additional recommendations, and vehicle readiness.
• Promote dealership services proactively to maximize customer satisfaction and retention through effective sales techniques.
• Ensure all service documentation complies with company policies and industry standards.
• Collaborate with the parts department to order necessary components promptly for repairs or maintenance tasks.
• Stay informed about the latest automotive technologies and repair procedures to provide expert advice.

Job Qualifications:

• Valid Driver's License.
• College Degree, Vocational/Trade Certificate, High School Diploma, or equivalent.
• 3 years of proven dealership experience as an Automotive Service Advisor or similar role with Volkswagen expertise preferred.
• Working knowledge of automotive diagnostics, mechanical procedures, and repairs across various systems.
• Familiarity with automotive software and service writing processes (Reynolds & Reynolds is a plus).
• Excellent customer service skills with the ability to communicate technical information clearly and professionally.
• Experience in upselling services while maintaining honesty and transparency with customers.
• Ability to process payments accurately and responsibly.

Skills Requirements:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance in-person at an automotive dealership. Scheduled shifts are typically 5-days per week, Department Hours Monday-Saturday, and may include holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Hendrick Automotive Group's Core Values:

Servant Leadership

Teamwork through Trust & Respect

Integrity

Commitment to Customer Enthusiasm

Passion for Winning

Accountability at All Levels

Commitment to Continuous Improvement

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Join us to be part of a passionate Volkswagen team dedicated to delivering outstanding automotive care!

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.