IT SUPPORT ANALYST

We are seeking an experienced IT Support Analyst to join our team in Manchester, New Hampshire. The IT Support Analyst will be responsible for maintaining and supporting our organization's technology systems and infrastructure. This is a full-time, permanent position with opportunities for growth and development within the company. Key Responsibilities:

• Provide technical support to end-users for hardware, software, and network-related issues
• Troubleshoot and resolve technical problems in a timely and efficient manner
• Install, configure, and maintain computer systems, servers, and other IT equipment
• Monitor and maintain network security, including firewalls and antivirus software
• Manage user accounts and permissions for various systems and applications
• Conduct regular backups and disaster recovery procedures
• Collaborate with IT team members to identify and implement new technology solutions
• Stay up-to-date with emerging technologies and make recommendations for improvement
• Document and maintain IT policies, procedures, and system configurations- Provide training and support to employees on the use of technology systems and applications
• Assist with IT projects and initiatives as needed

• Bachelor's degree in Computer Science, Information Technology, or related field
• Strong knowledge of Windows operating systems, Microsoft Office, and network infrastructure
• Experience with Active Directory, Group Policy, and remote desktop support
• Familiarity with virtualization, cloud computing, and mobile device management
• Excellent problem-solving and communication skills
• Ability to work independently and in a team environment
• Strong attention to detail and ability to multitask in a fast-paced environment
• Experience in the healthcare industry is a plus