Maintenance Supervisor

Maintenance Supervisor

Durham, North Carolina, United States

At Corvias, you'll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it's at the heart of the Corvias employment experience.

Who We Are

At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You'll Contribute to the Team:

Under the direction of the Facility Director, the maintenance supervisor is responsible for all physical operations, preservation, and maintenance of the asset in accordance with policies and procedures of the Company. The primary objective is to provide a quality living environment for residents and to establish positive, productive working relationships with team members and vendors. Must be proficient in most areas of maintenance to include plumbing, electrical, appliances, and carpentry to formulate training programs as necessary.

Primary Responsibilities Include:

• Provide high quality customer service to all residents by responding to maintenance requests in a timely and professional manner, maintaining a clean work space in the residents' home.
• Ensure the maintenance of the highest standards of customer service through prompt response times and quality home maintenance in the Community team.
• Assign jobs to maintenance technicians as needed, provide guidance as appropriate.
• Use and follow safety guidelines for tools and equipment and demonstrate on a regular basis operational knowledge of these products.
• Effectively train, organize, and support maintenance technicians as a working supervisor assisting in all maintenance projects, repairs, and Community activities.
• Process all maintenance orders and maintain adequate inventory control within budgeted guidelines. Forecast potential expenses based upon the current operating conditions in the Community for budgeting purposes in conjunction with the Community Manager.
• Efficiently and effectively schedule maintenance personnel, work orders, and make-ready activities including the move-in/move-out inspections, as well as the 24/7 emergency maintenance schedule.
• Assist in the creation and implementation of an effective preventative maintenance plan under the direction with management.
• Monitor compliance of Company policies, procedures, and regulations.
• Complete all work orders and home turnover within established time guidelines, budgets, and required quality standards.
• Solicit and evaluate maintenance contract proposals, implementation and supervision of work safety program, ordering of all maintenance supplies through an approved purchase order system, maintenance supply inventory control, maintenance of all Community equipment and vehicles.
• Other duties as assigned.

Role Specific Requirements Include:

• High school diploma or equivalent required, college courses or technical school training strongly preferred.
• Industry relevant or trade certifications/licenses preferred, but not limited to, HVAC/CFC, CAMT, journeyman plumbing/journeyman electrical.
• 4+ years of direct property maintenance experience is required, preferably in a multi-family environment.
• 4+ years directly supervising a team of 4 or more.
• Proficiency in Microsoft Office.
• Ability to utilize RealPage, YARDI property management software.
• Proven knowledge and success in the specialties of electrical, plumbing, HVAC, appliance repair, carpentry, landscape maintenance, lock repair, construction and OSHA standards is required.
• Strong interpersonal skills, leadership ability, conflict resolution and staff development is required.
• Required to provide and maintain own basic hand and power tools related to work requirements.
• May be required to wear a respirator, in accordance with the respiratory protection program, after passing a medical exam and fit test.
• Valid driver's license is required.

Competencies:

Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.

Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for:

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short-term and long-term disability coverage
• Parental Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development

Equal Opportunity Employer/Veterans/Disabled

Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws