IT Specialist

IT Specialist – Tier 2The IT Specialist – Tier 2 provides advanced technical support and operational assistance across the firm's IT environment. This role serves as the escalation point above Tier 1 support and works closely with the IT Director to maintain, secure, and enhance systems, networks, and endpoints.The position is responsible for troubleshooting more complex hardware, software, and network issues; administering user accounts and permissions; assisting with system upgrades and security initiatives; and supporting the planning and execution of IT projects. The ideal candidate is highly dependable, technically versatile, and capable of working independently while supporting leadership in a fast-paced, professional environment.ResponsibilitiesServe as Tier 2 escalation support, resolving complex technical issues not addressed at Tier 1Monitor, troubleshoot, and resolve issues related to network connectivity, servers, and system performanceProvide advanced user support by diagnosing root causes of hardware, software, and access-related issuesAssist the IT Director with system administration, maintenance, and infrastructure improvementsAdminister user accounts, permissions, and security groups across systems and applicationsSupport endpoint management for Windows and mobile devices, including patching, updates, and configurationMaintain system security by enforcing policies, monitoring threats, and assisting with remediation effortsPerform and validate data backups, recovery testing, and disaster recovery proceduresAssist with software deployments, upgrades, and configuration changes across the organizationPrepare systems and equipment for new hires, including workstation setup, software installation, and access provisioningMaintain and service IT hardware, including diagnostics, component replacement, and equipment lifecycle trackingCreate and maintain detailed technical documentation, procedures, and troubleshooting guidesPrepare status reports on system health, incidents, resolutions, and ongoing initiativesCollaborate with internal departments to support evolving technology needs and improve system efficiencyPerform other related duties as required to support IT operations and leadership initiativesEducation & SkillsBachelor's degree in computer science, Information Technology, Information Security, or a closely related field required. Minimum of two (2) to four (4) years of relevant IT support or systems experience. Demonstrated experience troubleshooting hardware, software, and network issues in a professional environment. Experience with user account management, system security practices, backups, and software deployments. Equivalent combinations of education, training, and experience may be considered.Key QualificationsTechnical expertiseAdvanced troubleshootingSecurity awarenessData protectionOperating systems & softwareDocumentationAttention to detailCritical thinkingCommunication skillsOrganizational skillsAdaptabilityCustomer service mindsetBenefitsWe attract the best in the industry with our competitive benefits package.Benefits include:Medical, dental and vision insuranceLife and disability insurance401(k) plan with company matchAnnual paid time off (PTO)Paid holidaysFlexible summer hoursEducation Assistance and professional licensing reimbursementFlexible savings accountBonus pay