Retail General Manager

Store ManagerAre you ready to make your mark in one of the most iconic landmarks of New York City? We're seeking an enthusiastic and dynamic Store Manager to lead the launch and management of our new store in the legendary Empire State Building!Join the Ghirardelli team!Scope of ResponsibilitiesThe General Manager is most directly responsible and accountable for all aspects of managing our store and upholding the high standards of the Company and its reputation. The General Manager ensures that the store operates in a way that delivers excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.Store ManagementEnsures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and responseEffectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalismWorks closely with store personnel, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payrollActively operates with excellence, maximizing sales driving opportunities and actively planning to increase effectiveness within the storeRestaurant and Retail OperationsEstablishes and effectively prioritizes daily store activities for quality operationsUpholds the values of exemplary customer service by modeling behavior and leadershipMonitors sales and labor cost issues daily with a goal to maximize profitability without sacrificing customer serviceResponds in a timely manner to all escalated customer service issuesMaintains high standards of cleanliness, food/product safety, and branding requirementsProperly uses POS, SAP and ADP systems in all its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer serviceWorks in tandem with district manager to establish store plans that are attainable and growth-orientedWorks in conjunction with regional manager and finance department to establish profit and loss for the storeMaintains inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnelPeople ManagementPerforms payroll, scheduling, interviewing, selection, in-service training, and separation management in conjunction with the human resources and payroll departmentsDevelops store personnel, especially the management team, using coaching, mentoring, and empowerment practicesSpecific Knowledge & Skills3+ years experience in store operations managementExperience and accountability for financial statements including Profit & LossMinimum Bachelor's degree in Business or Hospitality or equivalent experience preferredOther Job RequirementsOccasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing)Rare to Occasional Simple GraspingRare to Occasional ability to lift and carry up to 50 poundsOccasional to Constant SittingOccasional to Constant WalkingOccasional to Constant StandingRare to Occasional twisting of the neck and waistRare to Occasional Reaching at or below the Shoulder levelAbility to travel to various locations across the countryOccasional to Frequent usage of verbal communication equipment (telephone, radio, cellular)Rare to Occasional Squatting/Bending/Stooping/StretchingSalary range: $62,593 - $78,266 annually