Banquet Captain

Job Description The Banquet Captain will oversee all aspects of a banquet function from set up to break down and be the point of contact for the meeting planner or host. The Banquet Captain is responsible for maintaining high standards of guest service and ensures that each guest has a positive experience from start to finish. FLSA Status Non-Exempt Job Responsibilities Assist with hiring, development, scheduling and training of banquet staff Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish Provide a two-way communication between the client and the banquets team Properly handle daily cash deposits Create a service first work environment Ensure that every dish presented is of the highest quality Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned Assign service-related tasks to servers Bus tables and assist with processing dirty dishes if necessary Anticipate supply needs for each event (China, glass, silver, equipment, etc) Ensure dining and buffet tables are properly prepared for service Communicate to staff if the kitchen staff is running out of any items Be able to open and pour wine at tableside Performing basic cleaning tasks as needed Fill in for absent staff as needed Greet all guests warmly Adhere to grooming and appearance standards consistently Understand and communicate products and services available at the Hotel Follow all company safety and security policies and procedures Job Qualifications One year of prior experience in food and beverage preferred Prior guest service training Knowledge of proper food handling Strong written / verbal communication skills Positive, upbeat attitude / personality Interpersonal skills and the ability to work well with co-workers and the public Proper food safety training and certification as described by law Experience working with computers (MS Office/Google) / POS systems (Micros) Must have some familiarity of basic cooking skills Physical Requirements Standing/walking for extended periods Lifting (25-50 lbs) Carrying trays, bending, reaching Working in fast-paced environments Equal Opportunity Employment Statement The Company is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA). We will provide reasonable accommodation for qualified individuals with disabilities during the application and employment process. #J-18808-Ljbffr 21c Museum Hotel Cincinnati