Account Manager - Brokerage

Account Manager

NXTPoint Logistics provides a complete range of end-to-end supply chain solutions spanning from distribution, warehousing and fulfillment to managed logistics, transportation and final mile delivery. It leverages broad 3PL capabilities, market-leading technology and deep vertical industry expertise to help both large and small clients reach greater levels of efficiency, service and profitability. With over 30 owned facilities, more than 3.5 million square feet of warehouse space and an extensive partner network, NXTPoint Logistics offers the broad capabilities and reach of a large 3PL company while maintaining its commitment to being the most flexible and responsive provider in the industry.

General Position Summary:

The Account Manager serves as the primary liaison between the company and its clients, responsible for nurturing long-term relationships, ensuring customer satisfaction, and driving account growth. This role involves managing a portfolio of clients, coordinating cross-functional teams to deliver tailored solutions, and identifying opportunities to expand services. The ideal candidate is a strategic thinker with strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, results-driven environment.

Essential Duties & Responsibilities:

• Coordinates with shippers, consignees, vendors, agents, and other stakeholders to ensure efficient shipment management.
• Negotiates and establishes pricing based on shipment volume, service lanes, and potential business opportunities with customers.
• Ensures compliance with all applicable laws, regulations, and industry standards.
• Partners with the sales team to develop procedures and identify opportunities to expand business.
• Monitors customer shipments and oversees performance and quality control.
• Implements cost control measures, maintains records of quoted rates, monitors profitability, resolves discrepancies, and ensures accurate billing and timely payments.
• Manages all shipping modes, customer scorecards, and customer notifications.
• Proactively develops and solicits new business via phone and email, generates price quotes, schedules shipments, enters orders, and negotiates carrier rates.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Skills Required:

• Strong verbal and written communication skills.
• Proven ability to build and maintain effective working relationships.
• Demonstrated excellence in customer service and client support.
• Skilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines.
• Capable of identifying complex problems, analyzing relevant information, and implementing effective solutions.
• Detail-oriented with a high degree of accuracy in task execution.
• Proficient in gathering, interpreting, and utilizing data to support operational activities.
• Effective team player with the ability to collaborate across departments.
• Experienced in preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.

Education & Experience:

High School diploma or equivalent degree required; Bachelor's Degree preferred. 2-3 years of experience in transportation brokerage desired 1-2 years of experience in sales or account management is preferred but not required.

Physical/Environmental Demands:

Work is primarily performed in a climate-controlled environment. Requires sitting, walking, and standing. Occasionally requires bending.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.