Outreach Case Manager

Job Description

Job Description

POSITION: Outreach Case Manager, Adults Without Children Team

REPORTS TO:  Program Director, Adults Without Children  

CATEGORY:  Full- Time/Exempt/Permanent

LOCATION:  In-Person, Fairfax, Virginia

Position Summary:

The Outreach Case Manager is a member of the Preventing and Ending Homelessness for Adults Without Children Team. The Outreach Case Manager provides rapid re-housing services to unsheltered or chronically homeless individuals in Central Fairfax County with the goal of moving them from homelessness to housing in 30 days. The Outreach Case manager will also provide prevention services to 5 prevention clients a month. 

About the Organization:

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships, and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home . Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

Duties and Responsibilities:

The Outreach Case Manager will provide services or activities necessary to assist program participants in locating, obtaining, and retaining suitable permanent housing, including the following:

• Assessment of housing barriers, needs, and preferences.
• Development of an action plan for locating housing; and assisting program participants in housing search as needed.
• Outreach and negotiation with owners/landlords.
• Assistance with submitting rental applications and understanding leases.
• Assessment of housing for compliance with Emergency Solutions Grant (ESG) requirements for habitability, lead-based paint, and rent reasonableness.
• Assistance with obtaining utilities and making moving arrangements.
• Tenant counseling.
• Mediation between the program participant and the owner or person(s) with whom the program participant is living, provided that the mediation is necessary to prevent the program participant from losing permanent housing in which the program participant currently resides.
• Credit counseling and other services necessary to assist program participants with critical skills related to household budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
• Documents all services identified and provided, referrals made, and transportation provided.
• Enters all rapid rehousing, prevention, and outreach data into HMIS within entry timeframe.
• Travels and meets program participants in the community, including places not meant for habitation such as campsites in the woods, and drop-in centers.
• Coordinates services using a wraparound/team approach. Negotiates, facilitates, and coordinates the creative use of community-based service alternatives and assists staff from other human service agencies/organizations in creative use of community resources.
• Provides community case management services to clients who successfully transition to permanent housing for 6 months to 2 years.
• Assists in managing the FACETS budget for program expenditures.
• Participates in program staff meetings and conferences to share ideas and plans; works cooperatively with staff to meet FACETS goals.
• Participates in and conducts in-service training for staff development. Actively supports FACETS’ mission-oriented outcome evaluation and outcome management.
• Prepares proposals, reports, and statistics for submission to funding sources with the Program Director’s supervision.
• Represents FACETS in the community, in accord with Agency Mission, Vision, Values, and Code of Ethics.
• Formulates objectives, identifies actions and monitors progress in locating and maintaining housing and achieving other client goals.
• Determine appropriateness of household for receipt of prevention/diversion funds and recommend amount.
• Conducts weekly home visits to complete reassessment of action plans, progress, and presenting issues in order to identify new goals and modify existing goals as appropriate.
• As clients are engaged, provide case management, information and referral to supportive services as needed including treatment for medical, dental, mental health, substance abuse problems as well as social services, housing/shelter needs and employment services.
• Provides linkage, facilitation and transportation to clients as needed in order to access these services.
• Uses automated technology including HMIS and hard copy files to maintain, update, and report on case data, goal attainment, and outcomes in a timely manner.
• Addresses and if necessary, diffuses crisis situation with clients. Assesses safety issues and assists clients to access emergency services as needed (e.g., mental health services, child protective services, adult protective services, women’s shelter, homeless shelter).
• Provide an outreach response to calls from members of the community including religious institutions, citizens and businesses regarding sightings of homeless individuals in the community.
• Performs other duties as assigned.

Required Skills/Abilities: 

• Bachelor’s degree in applicable human services field.
• Social work/case management or experience with homeless and/or at-risk populations.
• Must be comfortable meeting program participants in locations not meant for habitation.
• Ability to communicate clearly and concisely, both orally and in writing.
• Proficient with Microsoft Office Suite.
• Candidate must possess a valid driver’s license, reliable transportation, good driving record, and personal car insurance. Candidate must be able to drive 15 passenger van.
• Candidate will be required to pass criminal background and Child Protective Services background checks.
• Bi-lingual (English/Spanish)

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.

Salary Range:

• $45,000 - $48,000 annually.

FACETS offers a competitive salary commensurate with qualification/experience.

Benefits:

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and 3 medical plan options. 
• Paid Basic Life Insurance with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Generous leave package for full-time employees: paid annual vacation and sick leave, 11 paid holidays per calendar year plus 3 floating holidays to use within the fiscal year; 12 weeks of maternity leave; paid bereavement leave.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Long-Term Disability, Short-Term Disability 100% employer paid.
• Free Employee Assistance Program (EAP).
• Reimbursement of work-related expenses including portions of mileage, cell phone and data expenses.
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position.

Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion and belonging. FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

How to Apply:

Interested candidates may apply by sending a resume and cover letter to View email address on click.appcast.io.

FACETS is proud to be an EOE/ADA employer that values diversity

ADA Statement: FACETS will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Any person in need of accommodation should contact Human Resources directly for assistance.