Corporate and Government - Operation Processor

Job Title

This role supports the Corporate and Government Claims Processing team and is responsible for investigating and resolving billing dispute claims for corporate and government cardholders.

Job Description

The individual will review new dispute cases, apply Visa and Mastercard regulations to determine claim outcomes, analyze supporting documentation, and manage claims through resolution. Daily responsibilities include reviewing claim activity, handling merchant responses, contacting customers to obtain additional information when needed, preparing claim-related correspondence, and managing multiple priorities to ensure processing timeframes are met. The role requires working across several systems while balancing new case intake with follow-up work on existing claims.

Basic Qualifications

High school diploma or equivalent. Four years or more of operations services related work experience. Preferred skills/experience include knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements. Proven commitment to high quality customer service. Ability to work well with external and internal customers. Good time management skills to maximize production and execution of tasks in a fast-paced environment. Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide. Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions. Ability to identify, analyze and resolve exceptions through data interpretation. Strong PC skills. Good verbal and written communication skills. Location expectations This role requires working from a U.S. Bank location three (3) or more days per week.

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.38