Head of Operations, Multi-Brand Kitchen & P&L

About WonderEverything’s on the menu at Wonder. Except compromise.Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.Join us as we work to make great food more accessible.About the RoleAs a General Manager, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross brand collaboration in a single facility, and own the local P&L like a true General Manager.Success in this role requires operational dexterity: you may be navigating staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation.ResponsibilitiesLead Day-to-Day Operations with ExcellenceOversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery)Optimize labor deployment, throughput, and service execution to meet evolving business needsEnsure strict adherence to labor, food safety, team member safety, and compliance standardsMonitor and manage inventory accuracy, waste reduction efforts, and product shelf life adherenceMaintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-timeMonitor customer feedback and operational trends to make data-informed decisions that drive service excellenceSet and drive key operational KPIs, ensuring alignment across internal and external contributorsManage Team and Partner PerformanceHire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leadersLead a blended on-site workforce of internal employees and external partners (contracted or brand-affiliated staff)Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roofAddress performance issues respectfully and quickly using coaching and performance toolsEnsure compliance with state and federal labor lawsDrive Business Results & Own the P