Entry Level Customer Service Representative

Job Overview:

Insight Global is seeking an CSR for its client who is a national utilities company. This role will be located in Miami, Florida.

Responsibilities Include The Following:

• Communication and follow up with customers creating a relationship that makes the individual feel like they are the most important and top priority
• Manage all aspects of customer accounts, to include research and resolution of billing issues.
• Use problem solving techniques to resolve issues, know when to engage others
• Use of a ERP

Must Haves:

• 0-5 years of Customer Service Experience
• A good listener, ability to solve problems with minimal supervision
• High energy and proactive when a customer needs assistance, often delivering more than what was required
• Strong team concept skills required
• Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
• Ability to prioritize work projects
• Flexible, interested in trying new techniques; coachable