VP of Business Transformation

About Gulf Winds

Service Beyond Banking - At Gulf Winds, we are forward-thinking and team-oriented. We recognize and reward service that exceeds our members' expectations and, most importantly, have fun while working hard and impacting our community. We're looking for driven professionals who are passionate about service, fueled by purpose, and guided by core values of Integrity, Care, Growth, and Innovation

Our Values

Integrity

We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

Care

We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

Growth

We set ambitious goals, provide personal development opportunities, and encourage results.

Innovation

We challenge the status quo to enhance the member's experience and solve tomorrow's challenges today.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it's a career. We're hiring collaborative, motivated people who want to love what they do. We are forward-thinking and team oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance.
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Role:

The Vice President of Business Transformation leads Gulf Winds' ongoing organizational evolution. This senior leadership role drives the effort to modernize the credit union through the high-level integration of strategy, technology, and data. By positioning innovation at the core of the credit union's operations, the VP of Business Transformation empowers the organization to navigate a continuous journey of transformation, delivering superior value both to our members and team members. This role will bridge the gap between the credit union's visionary strategy and operational excellence. The position will collaborate with fellow business leaders to convert high-level goals into measurable operational outcomes by implementing advanced technical capabilities and fostering a data-driven culture. A critical focus of this role is optimizing the member relationship through the online banking channel, ensuring all products prioritize user experience and exceed service standards. The Vice President of Business Transformation provides oversight, strategic direction, and budgetary goals for the following functional areas:

'Online Banking: Directing the evolution of mobile and web delivery platforms to ensure a frictionless member experience that exceeds expectations.

'Project Services: Overseeing the Project Services team to ensure disciplined execution, resource allocation, and timely delivery of enterprise initiatives.

'Payments: Managing the strategic roadmap for payment systems, including credit/debit operations, ACH, wire transfers, and emerging real-time payment technologies.

'Business Intelligence: Ensuring adherence to an analytical framework and the utilization of the appropriate data analysis tools to transform raw data into actionable business insights.

Essential Functions & Responsibilities:

30% Serves as the strategic lead for online banking, ensuring all member-facing products prioritize a seamless and intuitive user experience. Continuously assess member feedback, product roadmap, and market trends to optimize products and deepen member relationships through an exceptional online banking experience monitored through by meeting or exceeding Service Level Agreements (SLA). Reports routinely on online banking channel and user experience audits/assessments as well as Disaster Recovery preparedness

20% Oversee the credit union's data correlation and creation of actionable insights for leadership. Promote enterprise-wide data literacy, empowering business units to make informed, data-backed operational decisions. Champion a culture of continuous improvement, helping the organization transition from legacy thinking to an highly adaptable, innovation-first mindset. Facilitates continuous process improvement and delivers recommendations for improving technology and efficiencies. Responsible for overseeing proper testing, training, processes, procedures, and communication when implementing new products, features, or upgrades.

15% Builds and mentors a high-performing, multi-disciplinary team focused on project management, data science, and technology adoption. Oversee departmental budgets and ensure strategic allocation of funds for maximum organizational impact. Oversees the management of assigned vendor relationships, contracts, renewals, and spend reconciliation. Coaches assigned leaders to improve the performance and effectiveness of their teams.

15% Participates in planning for the Division, Group, and Credit Union to select and implement the appropriate methods, technologies, and partners to meet the evolving needs of the Credit Union and its members. Responsible for ensuring compliance with approved policies and procedures within assigned areas. Develops procedures, process improvements, and quality controls; reviews laws and regulations that impact compliance concerning division functions; and submits recommendations for change where applicable.

10% Participates as a member of the Senior Leadership Team in strategic/tactical planning, budgeting, resource allocation, SLA negotiation, technology selection, and overall execution.

5% Directs business transformation initiatives as needed.

5% Performs other job-related duties as assigned.

Performance Measurements:

1. Performs senior leadership duties including interviewing applicants, planning, assigning, directing, and evaluating subordinates' work, measuring performance against goals, reviewing efficiency and completeness of tasks, conducting performance reviews within the prescribed timeframe, recommending salary increases and developing higher levels of expertise in team members through training and coaching.

2. Follows a well-developed process that produces a reliable and optimal online banking experience for members. Matches member needs and desires to online banking channel capabilities.

3. Effective management of operational expenses and achievement of budget goals while realizing efficiencies and enhancements to products, processes, and services by monitoring trends in technology and innovation. Leads the Business Transformation division to define services and/or product roadmaps. Makes recommendations for cost efficiencies and enhancements by monitoring the use of Credit Union technologies.

4. Ensures all team members are cross trained to maintain established service levels in accordance with business objectives and system updates/patches are applied in a secure and timely manner.

5. Oversees the enterprise Project Management function as well as the communication of project delivery progress, appropriately escalating issues that may delay or impede the timely fulfillment of deliverables.

6. Ensures impactful changes are communicated to operations and training and ensures that all modifications have been tested before they are put into production, working with training to ensure users are prepared.

7. Accomplishes all assigned initiatives according to policy and procedures, informing management of critical issues. Complies with all applicable rules, regulations, and policies, including but not limited to NCUA, BSA, OFAC, and Physical Security.

Knowledge and Skills:

Experience Five years to eight years of similar or related experience. Substantial working knowledge of user experience assessment and improvement, online banking channel provider, and project service delivery methodologies.

Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., online banking technology certifications in lieu of a degree), (3) or an additional 5 years of proven experience in a similar role. A master's degree is a plus.

Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing, or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills Ability to lead at a program level User Experience improvement and technical Business Transformation adoption. Demonstrated strong analytical and problem-solving abilities to identify system bottlenecks and assess risks. Must have excellent resource management and communication skills. Ability to discuss technical issues effectively with other technical professionals as well as non-technical leaders. Strong knowledge of IT service management principles, frameworks, and best practices. Ability to read, write, comprehend, and speak English clearly.

Physical Requirements This role requires sitting at a computer for most of the day. This role would also require the ability to file files, open filing cabinets, and bend or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Work Environment The position is based in-office in our Pensacola, Florida market, operates primarily in an office setting, and routinely uses standard office equipment such as computers, printers, and phones. This position requires consistent presence in the office to collaborate with team members and fulfill job responsibilities effectively. It requires actively participating in conference calls and meetings with other Credit Union team members and vendors. The normal expected work schedule is Monday through Friday, 8:30a.m. to 5:00p.m. After-hours work or travel required to meet project deadlines or attend conferences, seminars, or meetings. Must adhere to safety rules and regulations.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Gulf Winds is an Equal Opportunity Employer and Drug Free Workplace