IT/IS Technician

About Us

Fortech Solutions Inc. is a leader in the audio-visual industry, providing high-quality residential, private commercial, and public automation services. With 19 years of experience and a commitment to innovation, we are expanding our services to include robust IT and IS support for our valued clients.

Position Overview

We are seeking a highly skilled and motivated IT/IS Technician to join our team. In this role, you will provide exceptional IT and IS services to clients, address technical concerns, troubleshoot issues, and actively monitor systems to ensure peak performance. If you have a passion for technology, problem-solving, and delivering excellent customer service, we want to hear from you.

Key Responsibilities

• Client Support
  • - Provide on-site and remote IT/IS support to clients.
  • - Respond promptly to technical concerns and inquiries.
  • - Train clients on system functionality and usage.
• Troubleshooting and Maintenance
  • - Diagnose and resolve hardware, software, and network issues.
  • - Perform regular system maintenance and updates.
  • - Collaborate with AV technicians to ensure seamless system integration.
• System Monitoring
  • - Actively monitor client systems for performance and security.
  • - Implement and manage IT/IS solutions, including firewalls, VPNs, and backup systems.
  • - Maintain comprehensive documentation of systems, processes, and changes.
• Project Support
  • - Assist in the setup and configuration of IT infrastructure for AV projects.
  • - Work with the team to design, implement, and optimize IT solutions.

Qualifications

• Education & Experience
  • - Associate's or Bachelor’s degree in IT, Computer Science, or a related field.
  • - Minimum 2 years of experience in IT support or a related role, preferably in the AV or tech industry.
• Technical Skills
  • - Proficiency with Windows, Mac OS, and Linux operating systems.
  • - Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
  • - Experience with firewalls, routers, and managed switches.
  • - Familiarity with IT monitoring tools and platforms.
  • - Knowledge of AV systems and automation (preferred but not required).
• Soft Skills
  • - Excellent communication and customer service skills.
  • - Strong problem-solving abilities and attention to detail.
  • - Ability to work independently and as part of a team.

What We Offer

• - Competitive salary based on experience.
• - Opportunities for professional development and growth.
• - A dynamic and collaborative work environment.

Fortech Solutions Inc. is an equal opportunity employer.