Customer Success Manager (CSM)

At Hive, we’re all about creating moments that matter — helping event marketers connect with their biggest fans. Live events bring people together, and our industry-leading marketing platform makes it easier than ever for promoters to grow audiences and drive revenue.

Our Customer Success goes beyond product knowledge and usability. We pride ourselves in our customers' successes and constantly iterate on the smartest ways the world's top event brands can leverage our features.

We’re looking for a Customer Success Manager (CSM) with strong communication skills and hands-on email marketing experience. As a CSM at Hive, you’ll be an in-house email marketing expert who works directly with our clients to ensure they’re using the right strategy to connect with their customers and ultimately, sell tickets.

What You’ll Do:

• Provide email marketing strategy to customers and keep them up to date on best practices
• Be responsible for keeping regular contact with key customers, ensuring that they're getting the most out of Hive, and updating them on our newest features
• Nurture and onboard customers and partners, helping them find success with the product
• Play an important role in listening to customer feedback and deciding what’s added to the product roadmap
• As an email marketing expert, you’ll help direct our marketing efforts towards new effective strategies as well as share key findings and trends to identify opportunities for new educational content
• Support our top existing partners which include agencies, e-commerce and tech platforms
• Help craft our overall customer experience strategy, scaling it as the company continues to grow

Who You Are:

• 2+ years of experience in customer success, account management, or a similar role working with customers and building relationships
• A strong communicator who is confident connecting with clients through multiple channels
• Self-motivated and eager to identify new opportunities to drive impact
• A natural problem solver, keen to identify issues and the best ways to fix them
• Confident and detail-oriented writer who enjoys conveying complex concepts in a simple way
• Comfortable using Hubspot and other Customer Success Management tools

Bonus points if you:

• Have experience working in a B2B environment on a small team or hands-on experience in email marketing
• 2+ years of hands-on experience in email marketing - whether executing in the field or advising clients on their strategy

Bottom line... we're looking for curious, hardworking, down-to-earth people, who are passionate about helping brands build enduring relationships with their customers.