Account Manager (7638)

Account Manager

Overview of Role We are looking for a highly skilled and experienced Account Manager who will be responsible for managing specific strategic customer accounts, ensuring their complex requirements are met, and driving satisfaction through deep technical engagement and proactive program management. The ideal candidate will have a profound understanding of advanced semiconductor technology, exceptional cross-functional leadership skills, and a proven ability to nurture client relationships to achieve business objectives and drive advanced node adoption.

Responsibilities:

• Manage assigned strategic customer accounts to achieve and exceed revenue and advanced node adoption targets.
• Work to optimize pricing strategies and manage YoY rate discussions, ensuring alignment with customer and corporate strategy.
• Drive customer satisfaction through proactive engagement, expert issue resolution, and strategic program management, including crisis situations.
• Identify and develop new business opportunities within existing accounts, particularly for advanced technologies and NPIs, and support high-value new client acquisition.
• Ensure accurate and strategic sales forecasting for managed accounts, reflecting market insights and customer roadmaps.
• Collaborate extensively with internal teams (e.g., FTS, FAE, RD, CSV, Operations) to align on business strategies, facilitate successful NPI bring-up, optimize capacity allocation, and improve overall account management processes and efficiency.
• Lead technical and commercial engagement for advanced process nodes from early R&D involvement through successful production ramping.
• Develop and sustain strong, executive-level relationships, understanding customer roadmaps, strategic objectives, and organizational dynamics to proactively align TSMC's capabilities.
• The role includes significant domestic and international business travel as required.

Key Performance Indicators:

• Accomplishment of annual ASP and wafer quantity targets for assigned accounts, with a strong focus on advanced process node adoption and design wins.
• Effectiveness in leading and delivering complex Engineering / Technology services, including successful process transfer activities and NPI ramp-ups for clients.
• Successful management and resolution of critical customer issues and crisis situations, resulting in improved customer satisfaction.
• Accuracy of forecast allocation mix performance for managed accounts, reflecting deep understanding of customer requirements and market trends.
• Quality and quantity of orders/bookings from assigned strategic customers, demonstrating sustained growth and new business acquisition.
• Annual Customer Satisfaction Rating for managed accounts, including improved QBR performance.

Requirements:

• Education: Master's degree in Electrical Engineering (EE), Materials Science and Engineering, or a related technical field is highly preferred; MBA is a plus. Minimum of a BS degree in a relevant technical discipline.
• Experience: 12+ years of progressive experience in the semiconductor industry, with a significant track record in customer-facing business management, preferably in a strategic account management, technical program management, or customer service program management capacity within a foundry or IDM environment.
• Technical Depth: Knowledge of semiconductor manufacturing processes, advanced process nodes (e.g., N7, N10, N14, N28, N45, and beyond), and a demonstrated ability to engage technically with customers on complex design, NPI, and production challenges. Experience with specific technologies like CoWoS is a strong asset.
• Relationship & Influence: Proven ability to develop and maintain strong, executive-level relationships with key stakeholders, both internally and externally, understanding customer politics and influencing strategic decisions.
• Program Management Skills: Demonstrable program management skills to lead complex initiatives, prioritize resources, and drive cross-functional teams to resolve critical issues and achieve strategic objectives.
• Business Acumen: Strong negotiation, problem-solving, and a proactive customer-centric approach, coupled with strong business acumen for pricing, forecasting, and strategic account growth.
• Results-Oriented: Ability to perform effectively under pressure, manage crises, and consistently deliver outstanding results and drive customer satisfaction.
• Strategic Opportunity Identification: Proactive ability to identify and pursue new opportunities within existing accounts for advanced technologies and support the team in developing new client relationships where TSMC is not currently represented.
• Cross-functional Collaboration: Ability to work effectively with internal departments (e.g., RD, FAE, CSV, Operations) to ensure adequate capacity allocation for major accounts and facilitate successful ramp-to-volume, yields, and cycle time.
• Forecasting Expertise: Ability to generate accurate and strategic forecasts based on a deep understanding of customer requirements, market insights, and advanced technology roadmaps.
• Industry Leadership: Current with cutting-edge semiconductor trends, market insights, and displays intellectual curiosity, with experience managing a diverse portfolio of customers (e.g., mobile, networking, infrastructure).

Company Description As a trusted technology and capacity provider, TSMC is driven by the desire to be:

• The world's leading dedicated semiconductor foundry.
• The technology leader with a strong reputation for manufacturing excellence.
• Advancing semiconductor manufacturing innovations to enable the future of technology.

TSMC pioneered the pure-play foundry business model when it was founded in 1987 and has been the world's leading dedicated semiconductor foundry ever since. The Company supports a thriving ecosystem of global customers and partners with the industry's leading process technologies and a portfolio of design enablement solutions to unleash innovation for the global semiconductor industry. With global operations spanning Asia, Europe, and North America, TSMC serves as a committed corporate citizen around the world. In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting-edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3DIC technologies and optimal manufacturing capacity.

Diversity Statement TSMC North America is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law. TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at View email address on click.appcast.io . TSMC confirms to all applicants its commitment to meet TSMC's obligations under applicable employment law. Reasonable accommodations will be arranged on a case-by-case basis.

Pay Transparency / Benefits statement At TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays a base salary between $129,500 and $190,000 per year. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location. TSMC's total compensation package consists of market competitive pay, allowances, bonuses, and comprehensive benefits. We also offer extensive development opportunities and programs.