Customer Service

Customer Service Representative

Leaders Furniture is one of the largest family-owned casual furniture retailers in North America with 20 retail showrooms throughout Florida. Our #1 company goal is "A Happy Customer the First Time". As a Customer Service Representative in our "Solutions Center" your job is to find unique and creative solutions for each customer. Search our reputation online and you will find it is the best in the furniture industry.

What we offer:

• No nights or weekends Department hours are Monday Friday 8:00 am 6:00 pm.
• Small, personable and friendly office environment
• Paid time off after 90 days
• Health, vision, dental, life, 401(k) with company match
• Extremely generous employee discount.

What you will do:

• As part of the Solutions Center Team your primary goal is to work with each customer in a personal one-on-one manner to ensure a happy customer.
• Continuous and effective communication with various aspects of the business, customers, store team members, distribution center and warehouse team members, vendors.
• Phone/Email - Extensive phone and email work which requires strong verbal and written communication skills.
• Computer - Ability to learn and utilize multiple computer software systems.
• Warranty Claims Handle and submit vendor warranty claims for customers.
• Repair Collaborate with our in-house repair department on all customer repairs.
• Furniture Gain the knowledge to become a product expert to best service our customers.

What we need from you:

• Customer service or general retail experience.
• A friendly and positive attitude
• A general love for working with people.
• Professional verbal and written communication skills are essential to the role.
• The ability to work both independently and within a small team environment.
• The willingness and ability to continuously learn.
• A self-starter that takes the initiative to find the best solutions for each customer.
• A "Can Do" attitude with both fellow team members and customers.

Leaders maintains a drug-free workplace. We perform pre-employment background and drug testing. Leaders is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

This employer uses E-Verify.