Medical Support Assistant

Medical Support Assistant

The Medical Support Assistant works at the Eugene J. Towbin Healthcare Center in the Clinical Contact Center (CCC) in North Little Rock, Arkansas. The duties of the Medical Support Assistant may include but are not limited to:

• Provides administrative support across interprofessional clinics and determines the needs of the Veteran/caregiver.
• Works collaboratively with the CCC team in resolution or direction of calls via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
• Answers telephones, secure messages, chat messages, greets patients, and relays messages to appropriate staff inside or outside of the VISN Clinical Contact Center.
• Interprets and verifies provider orders in accordance with VHA national scheduling guidelines.
• Schedules, cancels, reschedules patient appointments, and/or consults.
• Enters no-show information.
• Monitors appointment requests from multiple electronic sources.
• Gathers and obtains medical information from patients.
• Processes medical refill requests.
• Review electronic health records, and obtains medical records.
• Participates in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC.
• Monitors outpatient appointments in areas of responsibility.
• Verifies and updates demographics when contacted by patients.

Work Schedule: Rotating shifts, weekends, and holidays. Schedule will be discussed during the interview, and is subject to change based on the needs of the service.

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 598-00398-F, 598-00399-F, 598-00400-F

Permanent Change of Station (PCS): Not Authorized