Professional Services Engineer

Professional Services Engineer

AttackIQ is an innovative cybersecurity company and the leading independent vendor of breach and attack simulation and Continuous Threat Exposure Management solutions. We built the industry's first Security Optimization Platform, and we take pride in our mission to help make the world safe for compute. As a team, we cherish curiosity and value camaraderie. We show respect for new ideas as well as the faces behind them. We're transparent and push one another to constantly improve. Most of all, we enjoy what we do. We are seeking a talented Professional Services Engineer to make an immediate impact on our customers' security capabilities in a distributed enterprise setting. In this role, you will support our customers in implementing and operationalizing the AttackIQ platform and Security Optimization framework across various sizes and configurations of enterprise environments and enclaves. You will be the customer's trusted adviser and technical expert — hands-on in the platform and consultative in how you help teams understand, implement, and advance continuous security control validation across their organization. You start by understanding their mission and the threats they face, then help them optimize their defenses, work through the hard problems, and measurably improve their security. This work is equal parts technical depth and consultative guidance: you build alongside customer teams, and you keep the focus on the improving customer security outcomes. If you're the right person for this role, you are self-motivated, take responsibility for your own actions, consistently exhibit a positive attitude, and demonstrate a "customer first" mentality to get things done. You work productively supporting and being supported by teams both internal and external. You have strong communication, problem-solving, and organizational skills and can manage your time well between multiple, competing priorities. In engaging with customers, you readily understand and are effective in addressing issues/needs at the technical and managerial levels. This is an individual contributor, full-time, remote position. We offer a competitive total rewards and benefits package for full-time employees.

Essential Duties and Responsibilities

• Help customers continuously strengthen their defenses against the threats that matter most to them, using validation results to guide what to improve next.
• Develop continuous validation and testing strategies with them, stand up their CTEM programs, and guide their transition from point-in-time assessment to continuous exposure management.
• Advise on defense optimization — turning validation findings into prioritized improvements to their controls, coverage, and detection, focused on the threats that matter most to them.
• Integrate AttackIQ's AI capabilities into customer security operations — embedding them into how teams work day to day so validation and defense optimization become continuous, not episodic.
• Implement and operationalize the AttackIQ platform hands-on, working alongside customer teams.
• Train and enable customer teams to run and interpret continuous validation themselves, so the capability lives with them.
• Guide customers through the support escalation process and contribute improvements back to best-practice and process documentation.

Expectations

• Technical competence: Understands AttackIQ products, with a focus on MITRE ATT&CK framework and adversarial TTPs
• Agenda setting: Effectively articulates the AttackIQ value proposition and vision for continuous security validation; Effective in identifying problems in customer environments and positioning AttackIQ solutions; Effectively engages customers at technical field and technical management levels.
• Professional skills: Effective in customer facing engagement, and in writing, presentation, and creative problem-solving skills; focused on continued development and experience.
• Attitude: Takes responsibility for own actions; self-motivated; consistently exhibits a positive attitude and demonstrates a "whatever-it-takes" mentality to get things done.
• Teamwork: Works productively with the Professional Services and Customer Success team, as well as with Product, Engineering, and other members of the extended team, to ensure customer value and success.

Required Experience and Skills

• Self-starter located in the UK
• Ideal candidates will have prior experience deploying and/or managing cyber security and infrastructure-based security controls including, but not limited to: Firewalls, SSL/IPSec VPNs, Security Proxies, Vuln, EDR, and SIEM.
• Candidates should have practical experience working with routing and switching products.
• Experience with security testing, detection engineering, and SOC/blue team operations.
• Consultative or customer-advisory experience — helping organizations solve security problems, not just implementing tools.
• Strong communication (written and verbal) and presentation skills
• Strong problem-solving skills — able to analyze complex, multivariate problems and use a systematic approach to reach resolution under pressure.
• Mature and effective organizational and time-management skills.
• BSCS or equivalent and 5+ years of experience in security operations, security consulting, or a similar role.
• Industry knowledge of security products, network product, and technology trends.

At AttackIQ we value diversity and are proud to be an equal opportunity employer.