Concierge Specialist- Contract Role

Job Summary

We are seeking a friendly, organized, and tech-savvy Concierge Specialist- Contract Role for a seasonal Open Enrollment opportunity in Clermont, FL. This 100% onsite position is ideal for someone who enjoys creating excellent first impressions, helping visitors feel welcome, and supporting a busy healthcare and insurance service environment.

As the first point of contact for visitors, you will play an important role in guiding consumers to the right team members, managing appointments, answering general questions, and keeping the front reception experience professional and efficient. This is a great opportunity to join a collaborative, customer-focused team during a high-impact enrollment season where strong service, communication, and organization make a meaningful difference.

The work environment is fast-paced, people-focused, and team-oriented, with structured expectations, training, and support to help you succeed. Candidates who enjoy helping others, staying organized, and working with supportive leaders and cross-functional teams will be well positioned for success.

Key Responsibilities

- Welcome visitors, assess their needs, and connect them with the appropriate Sales, Customer Service, or Clinical team member.
- Check visitors into company systems using computers, laptops, and iPads while maintaining accurate documentation.
- Schedule and manage appointments using web-based scheduling tools and Microsoft Outlook, including calendar coordination and appointment confirmations.
- Answer incoming calls, distribute messages, monitor voicemail, and support outbound appointment confirmation calls.
- Communicate wait times, explain next steps, offer hospitality support, and ensure visitors have a positive and professional experience.
- Perform general administrative duties such as filing, sorting mail, preparing shipping labels, stocking supplies, distributing materials, and maintaining the reception area.

Compensation and Benefits

- Pay: $19.50 per hour.
- Job Type: Contract/Temporary, seasonal Open Enrollment opportunity.
- Start Date: October 6, 2026.
- Assignment Duration: Through mid-January 2027.
- Location: Clermont, FL 34711.
- Work Arrangement: 100% onsite.
- Schedule: Shifts are scheduled within the hours of 8:00 AM to 8:00 PM EST.
- Availability: Must be able to work weekends.
- Schedule may change weekly based on business needs.
- Evening, weekend, and holiday shifts are required.
- Shift preferences cannot be accommodated.
- No time off will be approved during training or throughout the Open Enrollment season.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Greet and assist visitors in a high-volume front reception or concierge environment.
- Manage visitor check-ins, appointment scheduling, calendars, and administrative documentation.
- Support inbound and outbound phone communication, voicemail monitoring, and appointment confirmations.
- Help maintain a welcoming, organized, and professional customer-facing environment.

- 1-2 years of experience in customer service, reception, administrative support, or a similar public-facing role.
- Previous experience working directly with the public in a fast-paced environment.
- Strong verbal and written communication skills.
- Excellent organization, follow-through, and attention to detail.
- Comfortable using computers, laptops, iPads, Microsoft Office, Outlook, Word, email, instant messaging, and web-based applications.
- Experience managing calendars and scheduling appointments.
- Strong keyboarding and data entry skills.
- Ability to remain calm, professional, adaptable, and service-focused during busy periods.
- Must be available for changing schedules, including evenings, weekends, and holidays.

Preferred Qualifications

- Experience in healthcare, insurance, banking, hospitality, retail, or event services.
- Prior reception, concierge, switchboard, front desk, or appointment coordination experience.
- Experience supporting open enrollment, healthcare centers, customer service centers, or high-volume visitor environments.