Specialist Call Center Sales Trainer

Kforce has a client that is seeking a Specialist Call Center Sales Trainer in Orlando, FL. Overview: The Training Specialist I is responsible for the development, coordination and delivery of training for all Team Members in Direct Marketing. As the leader for new hires during training the Specialist maintains production and sales records, appraises productivity, handles complaints and disciplines Team Members per the company's documented policies and guidelines. This person represents the Company's "Commitment to Excellence" by fostering a positive team atmosphere. They will set Team Members up for success to perform their job duties by determining work techniques, planning, and assigning work to Team Members, monitoring work for legal compliance and ensuring a safe workplace. Main Responsibilities: Onboarding: (15%): * Facilitates Team Member onboarding for Direct Marketing including partnering with Global Team Member Services (GTMS) to ensure Team Members provide the appropriate legal documentation along with facilitating our global orientation program Grand Journey Operational Training: (50%):

• Supports/leads the creation of content for new hire training programs, train-the-trainer programs, workshops, e-learning, and -key classes- focused on sales production, retention, and overall product knowledge
• Tracks individual attendance of trainees including daily documentation on each trainee that is provided to the business upon completion of training
• Defines best practices for using tools, systems, and sales techniques to reach minimum performance standards including planning and assigning work to each trainee based on their performance in training
• Stays current on changes to system functionality, call flow, sales strategies, quality assurance, and customer issues
• Markets team development and leadership programs to continuously develop Team Members
• To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
• Relevant education and/or training will be considered a plus