Print Operations Program Manager II

ICON is looking for a Print Operations Program Manager to manage and develop Process, Planning, & Quality Programs. This role is critical in developing, documenting, and implementing operational processes and quality standards across Print Operations. Based primarily at ICON's HQ in Austin, TX with up to 25% travel, the manager will report to the Print Workforce Manager and collaborate with Print Operations and Print Logistics managers and deployed field teams. Responsibilities Meet regularly with Print Operations management and work on-slab in the field to identify opportunities for process improvement and develop improvement strategy. Collect, interpret and evaluate process metrics data to provide data-driven insights for process improvement. Lead the development of process documentation, workflows, checklists, and standard operating procedures (SOPs) to enhance efficiency, consistency, and quality in field operations. Document Print Ops processes in a variety of software suites, including but not limited to Palantir, Procore, Miro, and the Microsoft software suite. Own the upload and administration of all Procore documentation for field-facing procedures, and act as the implementation lead for Print Ops. Accountable to the enforcement of process compliance for all Print Operations processes. Work cross-functionally with Print Logistics & Print Operations management, Project & Construction Management teams, and Software team to gather requirements for planning printer suite & support equipment deployment, and site planning. Minimum Qualifications Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or related field. 5+ years of experience in construction, manufacturing, surveying, or other industries with dynamic team structures and fast-paced implementations/improvements/iteration. Exceptional documentation skills, ensuring compliance with ICON's standards and accurate records. Strong oral and written communication skills in a fast-paced environment. Passion to improve efficiency and contribute to innovation. Ability to flex working hours as required to support business needs. In-depth understanding of equipment setup process and dimensions, mobilization process, and printer setup requirements/logistics. Excellent prioritization and time management skills, with the ability to thrive in dynamic, fast-paced environments. Preferred Skills and Experience Familiarity with construction or factory production environments and the ability to think and stay ahead for the needs of the operation. ACC, Revit or similar CAD software experience in planning site layouts. Advanced proficiency in operating heavy machinery to ensure smooth function. Equal Opportunity Employer ICON is an equal‑opportunity employer committed to fostering an innovative, inclusive, diverse, and discrimination‑free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions—including recruiting, hiring, training, and promoting employees—without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities. As a federal government contractor, the Company maintains an affirmative action program that furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended), and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended). #J-18808-Ljbffr ICON Technology