Customer Service Representative

Job Opportunity with City of Racine

The City of Racine is seeking a customer service representative for the Racine Police Department. This role is ideal for someone with experience in customer service, particularly in a law enforcement environment. The position involves assisting the public with requests for reports, citation payments, and warrant payments, as well as data entry of reports, arrests, and citations.

The job offers a comprehensive benefits package including medical, dental, pension program, HSA, and generous time off. City residents will earn a 4% differential on top of the hourly pay range. Learn more and apply today!

Essential Duties

• Review reports, letters, forms, and other information that may be sensitive and/or graphic in nature through data entry.
• Scan documents, make copies, data entry in various computer systems, retrieve information from various computer systems, ability to use the Wisconsin Crime Information Bureau and the T.I.M.E. system, file documents, answer telephones, respond to mail requests, and prepare and distribute information according to departmental policy.
• Fulfill customers' requests in an accurate and timely fashion.
• Assist customers at the public service counter, including taking payments for various types of citations and/or warrants, printing out accident and/or incident reports, handling money, answering phone calls, and assisting other agencies and companies with requests.
• Proficient at interacting with all types of customers in an appropriate and professional manner, at all times.
• Maintain a consistent attendance record.
• Perform other duties as assigned.

Conditions of employment include a normal office environment, a fast-paced, sometimes stressful environment, and sitting, standing, and/or typing for long periods of time.

Knowledge, Skills, and Abilities Required

• Ability to work in a fast-paced environment.
• Ability to perform functions independently and to make decisions in accordance with established regulations, procedures, and/or policies.
• Ability to organize a variety of complex material and to complete them in an accurate and timely fashion.
• Ability to work independently within an office environment and take responsibility with little or no direction.
• Ability to perform repetitive clerical work requiring attention to detail and accuracy.
• Ability to follow both written and oral instructions.
• Ability to maintain strict confidentiality.
• Ability to work with and get along well with others.

Qualifications

Minimum Qualifications:

• High school diploma or its equivalent.
• Prior customer service experience.
• Must be a citizen of the United States.
• Prior training or experience in data entry.

Preferred Qualifications:

• Post high school education.
• Customer service experience in a law enforcement agency.

Special Requirement: Test required – Data Entry Vendor 1 – 6200 KPH/95% accuracy.

Supplemental Information

Physical Demands of the Position:

• Standing for long periods of time
• Sitting for long periods of time
• Typing for long periods of time
• Ability to lift, carry, and/or push/pull at least 25lbs.

This job description is intended to identify essential duties and also illustrates other types of duties that may be assigned. It should not be interpreted as describing all of the duties that will be required of an employee or be used to limit the nature and extent of assignments that an individual is required to perform. In addition to the responsibilities and duties listed, it is expected that employees maintain a consistent and reliable attendance record. Job descriptions are subject to revision at any time at the discretion of the City of Racine. The City of Racine is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.