Customer Service Manager

Venteon

Venteon is currently seeking a Customer Service Manager to fill an opening with a manufacturing company located in Middletown, CT

The Customer Service Manager is responsible for leading and overseeing customer service operations within the aerospace business, ensuring exceptional support and communication. This role serves as the primary link between customers and internal teams to ensure contractual, technical, and delivery requirements are met. The Customer Service Manager drives customer satisfaction, retention, and long-term partnerships.

Requirements of the Customer Service Manager

Minimum 5 years of customer relationship management in aerospace manufacturing.
Experience in managing manufacturing processes, productivity and efficiency measurements.
Experience using MRP/ERP systems.
Epicor experience is a plus.
Experience with aerospace customer portals.
Ability to manage complexity and resolve conflicts that arise from balancing multiple priorities.
Proficiency in MS Excel.
Strong problem solving and analysis skills.
Strong communication/interpersonal skills.

Benefits of the Customer Service Manager

Competitive salary
Advancement potential
Full time
Paid time off
Medical / Dental / Vision
401k

Responsibilities of the Customer Service Manager

Leading and managing complex programs to customer and stakeholder satisfaction
Set up and operate the governance for the program of work, including establishing goals and implementing plans to achieve goal realization
Provide regular status on program progress, including creating & updating milestones and action plan implementations
Motivating the team to deliver the business case and margins expected
Organizing, coordinating, and directing activities for multiple projects
Leading project planning and resolving conflicts across programs
Managing relationships with key customer personnel
Reviewing order demand and ensuring accurate input into the ERP system
Supporting sales and estimating to ensure customer quote requests are met
Work with planning to help meet customer delivery requirements

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Vacancy posted 23 hours ago

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