Front of House Shift Lead

Job Description

Job Description

Position Overview: We are seeking a proactive Floor Supervisor to manage daily operations at a well-known hi volume local restaurant during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

  Key Responsibilities:

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.

• Staff Supervision: Direct staff activities, manage break compliance, handle staffing levels to ensure customer satisfaction.

• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.

• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.

• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

 
Qualifications:

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.

• Demonstrated leadership abilities with strong team motivation and management skills.

• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.

• Knowledge of health and safety practices and food service regulations.

• Flexible availability, able to work nights, weekends, and holidays as needed.

• Proficiency in cash handling and using Point of Sale (POS) systems.

• Physical stamina for a full shift of standing, walking, and lifting moderate weights.

• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.

• Positive attitude, capable of working well under pressure and with a diverse team.

• Ability to lift 40+lbs and work in a fast paced environment including exposure to kitchen heat,  smoke, varying noise levels