Bilingual Front Desk Clerk - Southwest

Bilingual Front Office Clerk - Southwest

Welcome to Legacy Community Health, where every role is an opportunity to make a meaningful impact in the lives of others. As a Bilingual Front Office Clerk, you'll be the warm, friendly face that patients see first, setting the tone for their experience with us. Whether you're answering calls or greeting patients upon arrival, you'll play a pivotal role in creating a positive first impression and ensuring smooth clinic operations.

Here's why you'll love being part of our team:

• Make a Difference: Your work directly supports access to high-quality, culturally sensitive healthcare for our community.
• Collaborative Environment: Be part of a team that values connection, teamwork, and mutual support in a primary care medical home setting.
• Growth Opportunities: Legacy Community Health is committed to your personal and professional development, offering mentorship and learning programs.
• Dynamic Role: Enjoy variety in your day as you float between clinic locations and connect with diverse patients and colleagues.

Key Responsibilities

• Answer incoming calls and ensure they are routed appropriately to the right team members.
• Perform client intake, greet patients warmly, and notify staff of their arrival.
• Accurately enter patient information into databases to ensure seamless clinic operations.
• Support the volunteer coordinator in managing volunteers effectively.
• Follow appointment scheduling procedures and cash handling protocols with precision.
• Keep the clinic lobby neat, organized, and welcoming for patients and visitors.
• Process lab results as directed by the Practice Manager to support patient care.
• Actively participate in the Performance Improvement Program to enhance clinic services.
• Promote teamwork and effective communication among colleagues.
• Ensure culturally sensitive and language-appropriate care for all patients.
• Encourage continuity of care by supporting patients with self-management education.
• Attend required safety and education training programs to stay informed and prepared.
• Operate clinic equipment safely and report any safety concerns promptly.
• Follow infection control protocols diligently to maintain a safe environment.
• Perform other duties as assigned, contributing to the overall success of the clinic.

Minimum Qualifications

• High School Diploma or equivalent
• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many incoming calls or patients at once
• Efficient and accurate data-entry skills
• Computer literacy and multi-line phone or switchboard experience.
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
• Must be able to manage multiple deadline and decision making responsibilities.
• Bilingual in English/Spanish is preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.