Managed Care Coordinator

Position Summary

A Brief Overview

Provides support for Managed Care department team members. Coordinates internal and external communications processes and ensures all Managed Care resources are up to date and accurate.

Office located in Downtown Orlando.

What you will do

• Maintains high level of accountability for and develops and implements processes and procedures to ensure accuracy of information produced.
• Facilitates content and interfaces with Strategic Communications department on internal and external messaging.
• Organizes and manages contract file database. Standardizes naming conventions and identifies missing documents. Leads implementation of conversion to new contract management platform.
• Develops and maintains process for Contract Notifications to all relevant areas of the Orlando Health system. Works with team members to implement an online contract summary resource to maximize system knowledge of managed care plans.
• Effectively communicates with payors, coordinating monthly/quarterly meetings, facilitating training sessions or webinars, and arranging for appropriate attendance and location.
• Reviews and maintains accurate Orlando Health external website listing of contracted managed care plans. Works with IT to make sure list is constantly up-to-date.
• Monitors health plan websites for changes in provider directories, policies and procedures, and other operational items. Appropriately notifies Managed Care team members of all changes.
• Researches current health care trends and becomes familiar with industry changes.
• Organizes and maintains correspondence files for all managed care contracts.
• Supports credentialing team processes, including payor notifications, database maintenance, and documentation.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Works as a team player in facilitating efficient and effective assistance to colleagues throughout the Orlando Health system.
• Keeps abreast of legislative changes affecting Orlando Health.
• Maintains confidentiality.
• Assumes responsibility for professional growth and development.
• Represents Orlando Health through community interaction.

Qualifications

• Associate's degree
• Two (2) years in managed care, healthcare finance, healthcare administration, or related experience. Proficient in Microsoft Windows including Excel, Word, and Access, and database management.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.