Information Technology Coordinator

About the Company

At MetroWall, we hold our values close to heart, with respect being the cornerstone of our interactions. We believe that fostering a respectful environment not only enhances collaboration but also drives innovation. Overcoming obstacles is part of our journey, and we view challenges as opportunities to grow and improve. By embracing these challenges, we consistently strive to exceed expectations, delivering exceptional results and setting new standards in our industry. Together, these values create a culture of excellence and continuous improvement. Alignment with these values is critical to the success of any employee at MetroWall.

About the Role

Supports day-to-day IT operations, employee technology needs, system access, security practices, and administration of MetroWall's internal software platforms, including ERP and BI/dashboard tools.

Core Responsibilities

IT Operations & User Support:

• Provide day-to-day IT support for employees, devices, peripherals, and office technology
• Coordinate IT onboarding/offboarding, including account setup, device preparation, and software access
• Maintain helpdesk records, issue tracking, troubleshooting notes, and escalation follow-up
• Track IT assets, software licenses, warranties, renewals, and equipment lifecycle needs

Systems & Network Support:

• Administer company productivity, email, collaboration, file-sharing, and identity systems at a user-support level
• Support office network infrastructure, including Wi-Fi, firewalls, switches, VPN, printers, and conference room technology
• Coordinate endpoint setup, patching, backups, antivirus/EDR tools, and device security controls with vendors/MSP as needed

Internal Software, ERP & BI Administration:

• Serve as day-to-day administrator for MetroWall's internal software platforms, including ERP and BI/dashboard tools
• Maintain user roles, permissions, workflows, integrations, automations, basic configurations, and reporting access
• Monitor software usage, license utilization, vendor renewals, and opportunities to reduce tool overlap
• Support ERP usage, dashboard access, data refresh issues, basic reporting requests, and vendor follow-up

Security & Access Control:

• Assist with MFA, least-privilege access, password standards, device policies, and periodic access reviews
• Triage security alerts, suspicious activity, phishing reports, and endpoint risks;
  escalate when needed
• Maintain access records, audit evidence, security documentation, and compliance support materials

Vendor & Project Support:

• Coordinate with IT vendors, MSPs, software providers, telecom providers, and hardware suppliers
• Support IT projects such as software rollouts, system migrations, office technology setup, and process automation
• Help evaluate new tools, track renewals, and recommend practical improvements to IT systems and processes

Documentation, Training & Continuous Improvement:

• Develop and maintain IT SOPs, access matrices, asset records, system documentation, and admin procedures
• Train employees on proper software use, security awareness, and technology best practices

Qualifications:

• Associate's or Bachelor's degree in IT, Computer Science, Systems Administration, or related field preferred;
  equivalent hands-on experience considered.
• 2+ years of IT support, helpdesk, systems coordination, or business systems administration experience.
• Experience supporting SaaS platforms, ERP systems, BI/dashboard tools, user access, permissions, and workflows preferred.
• Working knowledge of Microsoft 365, endpoint setup, basic networking, IAM, and IT security practices.
• Azure experience is preferable.
• Strong documentation, communication, troubleshooting, organization, and follow-up skills.
• Ability to work cross-functionally across departments and coordinate with external vendors.
• Strong attention to detail, confidentiality, customer service mindset, and timely issue resolution.

Work Environment

• Office & Field

Additional Responsibilities:

• Work with all members of the MetroWall team to deliver a level of customer service that exceeds the expectations of our customers
• Assist teams in selecting, implementing, and using technology, ERP, and BI/dashboard solutions effectively
• Continuously improve internal IT processes, software administration practices, and deliverables
• Build understanding of MetroWall products and operations to support other teams/team members