Carrier Performance Representative

Job Description

Job Description

Job Title: Logistics Specialist Middle Mile Carrier Performance

Job Description

The Logistics Specialist Carrier Performance plays a key role in developing and supporting a world-class logistics process that ensures freight is delivered on time and at the best possible cost. This role combines data analysis, dispute resolution, and cross-functional collaboration to improve carrier performance across a large transportation network. You will work on both strategy and hands-on implementation, using data to identify issues, drive process improvements, and support carrier partners so they can deliver consistently high service levels.

Responsibilities

• Identify and resolve performance score discrepancies for carriers within the transportation services network, ensuring accurate and fair performance metrics.
• Partner with cross-functional teams to identify and drive process improvements that enhance service levels, optimize technology, and strengthen carrier performance and engagement.
• Collaborate on the development and delivery of key programs, metrics, reports, analyses, and dashboards that support critical business decisions for customer-facing programs.
• Pull, synthesize, and analyze data from multiple databases and data management systems, including Excel, QuickSight, Hubble, SQL, and other tools, to monitor performance and identify trends.
• Use large data sets to uncover root causes of performance issues and recommend data-driven solutions that improve operational efficiency and carrier outcomes.
• Manage and track cases and issues through ticketing systems and queues, ensuring timely follow-up and resolution.
• Communicate clearly and professionally with carriers via email and other written channels to address performance questions, clarify discrepancies, and support dispute resolution.
• Apply basic mathematics and analytical thinking to validate data, interpret performance metrics, and support continuous improvement initiatives.
• Demonstrate ownership by proactively identifying risks or recurring issues in middle mile operations and proposing actions to address them.
• Deliver results by meeting deadlines, managing priorities across multiple tasks, and consistently supporting on-time freight delivery at optimal cost.
• Act with a bias for action in a fast-paced, operationally focused environment, making informed decisions quickly when required.
• Use program management skills to support the rollout, tracking, and refinement of new carrier performance programs and processes.

Essential Skills

• 13 years of experience in dispute resolution, transportation, supply chain, customer support, or operations in a B2B environment.
• High school diploma or equivalent.
• Entry-level to intermediate proficiency in Excel, including the ability to synthesize data and work with spreadsheets efficiently.
• Proficiency with Microsoft Office and basic computer skills.
• Experience managing large data sets and using them to drive performance and process improvements.
• Ability to pull and work with data from databases and data management systems, with exposure to tools such as QuickSight, Hubble, and SQL.
• Strong written communication skills, especially through email, with the ability to communicate clearly and effectively with carriers and internal partners.
• Demonstrated problem-solving skills, including the ability to analyze issues, identify root causes, and propose practical solutions.
• Comfort working in an operationally focused role with no phone-based customer support responsibilities.
• Fast and accurate typing skills suitable for handling high volumes of email and data entry.
• Ability to work independently and take ownership of assigned tasks and issues.
• Ability to prioritize and manage multiple cases or tickets through ticketing systems and queues.

Additional Skills & Qualifications

• Bachelors degree, preferably in a related field such as business, supply chain, logistics, operations, or a similar discipline.
• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience.
• 1+ years of management or team leadership experience.
• Hands-on experience with SQL for querying and analyzing data.
• Experience working with load management or transportation management systems.
• Familiarity with ticketing systems and queue-based workflows.
• Demonstrated alignment with leadership principles such as ownership, delivering results, bias for action, and sound judgment.
• Interest in building a long-term career in logistics, transportation, or supply chain, with openness to future growth opportunities.

Work Environment

This role is 100% onsite in a fast-paced, data-driven logistics and transportation environment. You will work closely with operations, program, and analytics teams while primarily engaging with carriers and partners through email and digital tools rather than phone. The standard schedule consists of four 10-hour days from Friday through Monday, with the option to choose a shift start time between 5:30 a.m. and 8:00 a.m. Initial training takes place onsite for the first two weeks, Monday through Friday from 8:00 a.m. to 4:30 p.m. The environment is highly operational and performance-focused, with frequent use of Excel, SQL, QuickSight, Hubble, ticketing systems, and other data management platforms. The role offers an opportunity to gain valuable experience in a large-scale transportation network and can provide a strong foundation for future career growth and potential conversion opportunities based on business needs

This is a Contract position based out of Nashville, TN.

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Nashville, TN.

This position is anticipated to close on Oct 29, 2026.

This is a fully onsite position in Nashville,TN.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.