Sr Order Management Specialist (Order-to-Cash / ERP Systems)

Job Description

Job Description

Position: Senior Order To Cash Specialist

Location: Santa Clara, CA 95054

Client: Leading Scientific Manufacturer

Duration: 6 months contract

Payrate: $30/hr (Weekly Pay)

Shift: Monday-Friday 8:00am-4:30pm

Job description:

Review and accurately process incoming purchase orders applying Quotations, customer contracts, applying business rules and policies

Perform research and update customer records in ERP systems

Resolve purchase order deficiencies with customers and internal business functions

Manage open orders throughout the billing and shipment process including processing order changes

Take an active role in identifying and resolving any issues from order to cash including proactively addressing any potential order/quote issues and billing discrepancies

Identify process improvement opportunities to improve customer experience and business results

Generate and send invoices to customers and commercial representatives

Proactively advise management of any risk to contractual performance

Provide timely and detailed communication to all customers’ requests

Communicate regularly with management on any critical issues or opportunities

Assist Customer Operations and Support Manager or team as needed

How will you get here?

High school diploma or equivalent required with a minimum of four years of customer service experience

A 4-year degree with a minimum of one year customer service experience

Knowledge, Skills, Abilities

Prior experience performing order entry, order management and billing in Enterprise Resource Planning (ERP) system highly preferred

Strong problem solving and analytical skills

Ability to prioritize daily work and stay organized while managing multi-tasks

Handle high volume of transactions

Ability to work in a fast-paced environment with minimal direction.

Strong attention to detail

Excellent written and verbal communication skills

Demonstrated success working in a fast-paced environment

Ability to complete multiple duties with accuracy, shifting from one to another with frequent interruptions and challenging deadlines

Great teammate, yet can work independently

Proficiency in Microsoft Excel, Word, and Outlook

Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.

Company Description

Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.