AVP - VCG Inside Sales

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. The AVP of Inside Sales is a pivotal leadership role overseeing the Consumer Inside Sales organization, focused on operational excellence, revenue generation, and strategic marketing integration. As the lead for both inbound and outbound performance, you will cultivate a robust, sales-centric environment while championing the professional growth of your team. We are seeking a forward-thinking executive who can inspire teams in both live and virtual settings to surpass all performance goals. What you'll be doing: Lead, mentor, and coach a team of Inside Sales leaders and specialists to exceed key revenue-driving metrics, including phone adds, Verizon Home Internet (VHI), Perks, and Value per Contact (VPC). Spearhead the evolution of Inside Sales strategy, driving inbound and outbound performance, call-routing optimization, and conversion improvements. Collaborate with Operations, Workforce Planning, IT, and Finance to scale results, implement hybrid sales models, and improve customer satisfaction (RIS/NPS). Build a strong, sales-driven culture, utilizing generative AI and internal tools to maximize team engagement, performance, and pipeline conversion. Analyze sales performance, forecasts, market conditions, and territory opportunities to drive growth, set quotas, and manage churn. Develop the organization through strategic hiring, professional development, and consistent communication of performance objectives and core values. Participate in high-level strategy meetings and lead cross-functional initiatives to resolve channel issues and implement process improvements. What you'll need to have: Bachelor’s degree and/or equivalent work experience 10+ years of proven experience in a sales leadership role, with a strong track record of success in managing sales teams. 5+ years of management experience Deep understanding of sales methodologies, processes, and best practices, with a strong emphasis on data-driven execution and hybrid sales models. Demonstrated ability to build dynamic sales-driven cultures and drive employee development. Excellent communication, interpersonal, and presentation skills, with the ability to influence, inspire, and drive alignment with cross-functional partners. Ability to evaluate issues, provide solutions, and communicate effectively to VP and up-level executives. Willingness to travel (30-50% of the time) to support live sales rallies, hub locations, and market visits. Even better if you have: Master’s degree. Familiarity with workforce management, strategic call routing optimization, and integrating cutting-edge tools (like generative AI) into call center-specific systems. Expertise in analyzing complex performance metrics (such as Value per Contact) and driving conversion optimization. Experience leading and developing virtual teams while maintaining high levels of engagement and accountability. Experience in Operations Travel: Up to 50% Relocation being offered to Basking Ridge, NJ only Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $170,500.00 - $327,000.00. You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. Our credo is at the core of the V team culture View our benefits