Senior Manager, Account Management (Web)

The Senior Manager, Account Management is a strategic leader responsible for overseeing a team of 3-5 Account Managers while owning a high-value portfolio of client relationships. In this role, you will ensure the successful delivery of web & brand engagements across your book of business-prioritizing performance, profitability, operational efficiency, and client satisfaction.

This role requires a confident, collaborative, and solutions-oriented leader who can drive revenue growth, strengthen client partnerships, manage escalations, and inspire account teams to produce exceptional work. You will partner closely with Project Management, Strategy, Design, and Development to deliver measurable results and strategically grow accounts.

What You'll Do

Lead, Manage & Develop a Team

• Lead, mentor, and develop a team of Account Managers across varying seniority levels
• Conduct weekly team meetings, weekly 1:1s, performance evaluations, and goal-setting conversations
• Foster a culture of high accountability, collaboration, curiosity, and continuous improvement
• Support team members with strategic recommendations, client deliverables, and QBR presentations
• Oversee team initiatives to improve department operations, documentation, and communication
• Monitor and report on team performance, revenue forecasting, and utilization for CS leadership

Own a Portfolio of Key Accounts

• Directly manage ~5-6 enterprise or strategic accounts as a trusted advisor and strategic partner
• Lead client strategy across Wordpress, Drupal, and Shopify website build projects and ongoing support retainers
• Translate business goals into integrated digital strategies and measurable outcomes
• Own client presentations, quarterly business reviews, roadmaps, forecasted results, and performance reporting
• Demonstrate ROI using data-driven insights, analysis, and performance outcomes
• Review and refine deliverables from cross-functional teams to ensure quality and strategic alignment
• Proactively manage client health, mitigate risk, and lead escalation resolution to protect revenue and retention

Revenue Ownership & Growth

• Own revenue forecasting for your book of business and ensure accuracy against plan
• Identify upsell, cross-sell, and renewal opportunities that drive incremental growth
• Drive stronger client adoption of new or emerging 829 capabilities, workflows, and tools
• Improve account profitability through margin management, resource allocation, and scope adherence

Operational & Strategic Leadership

• Ensure teams are delivering on time, on budget, and within scope
• Partner with Project Management and Department Leads to plan resources and optimize utilization
• Implement process improvements that enhance speed, quality, communication, and delivery
• Stay current on AI trends, and how to best implement AI into daily workflows for efficiency and successful client outcomes
• Represent Account Management in cross-departmental initiatives, trainings, or task forces

What You'll Bring

• Bachelor's degree in business, marketing, communications, or a related field
• 8+ years of client-facing account management experience in a digital agency environment
• 4+ years of experience managing direct reports, preferably within an agency environment
• Proven ability to manage complex enterprise accounts with multi-channel digital programs
• Deep understanding of CMS platforms (Wordpress, Drupal, & Shopify), meaning you're proficient with making backend updates yourself if needed
• Demonstrated comfort working with data-turning performance metrics into insights and recommendations
• Skilled at cross-functional leadership, influencing without authority, and regularly exercising emotional maturity
• Strong business acumen-able to forecast revenue, track performance to plan, and protect margins
• Experience with Slack, Google Workspace, and project management tools (ClickUp)
• Experience with agile or hybrid project management methodologies a plus

Benefits and Perks We Provide

• Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA.
• Paid Time Off. Receive generous paid vacation benefits that increase each year you're with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
• 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
• Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
• Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
• Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
• Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
• Continuing Education. Access to monthly team-led webinars, exclusive 829-cohort based learning, digital course platforms, and funding opportunities to attend national conferences and events.

What We Believe

At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.

Who We Are

829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic - a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams', we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation's top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.
Salary Range: $90,000 - $115,000

We determine compensation based on experience, demonstrated skills, and current market conditions at the time of hire to ensure fairness and consistency across roles. Actual compensation will depend on experience and may be adjusted based on skills, qualifications, and alignment with the scope and impact of the role.