Patient Service Representative (Front Desk) - Austell

Patient Service Representative

The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Piedmont Urgent Care experience.

Responsibilities:

• Will support the Austell and Smyrna Acworth clinics
• Greet patients and provide instructions to all visitors in a polite and professional manner
• Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
• Maintain the readiness of the Piedmont Urgent Care reception area
• Perform clerical tasks and adhere to established policies and procedures
• Determine and collect each patient's financial responsibility
• Assist the practice manager and other staff as required
• Provide overall support for Physicians and office operations
• Obtain and document patient history
• Understand and enforce standard healthcare regulatory requirements
• Collect and maintain all patient and business documents while maintaining confidentiality
• Perform office procedures including all general administrative duties
• Document Electronic Medical Record (EMR) all medical interventions
• Assure HIPAA and OSHA compliance
• May be asked to travel to nearby Piedmont Urgent Care locations to support the staff
• Perform other duties as assigned

Minimum Qualifications:

• High school diploma or equivalent.
• 1+ years of experience in a medical office or emergency room setting.
• Urgent care experience preferred, but not required.
• Ability to work 8 AM to 8 PM, 3 days/week, rotating weekends and holidays.
• Experience with insurance eligibility and co-pay determination.
• Certification & experience as a medical assistant a plus, but not required.
• Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
• Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
• Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
• Vision abilities that include close vision, distance vision, and the ability to adjust focus.