Treatment Coordinator

Job Description

Job Description

We are seeking a professional, organized, and patient-focused Treatment Coordinator to work with our general dentist. The Treatment Coordinator serves as a key liaison between the doctor, clinical team, and patients by helping patients understand recommended treatment, financial arrangements, scheduling, and overall care coordination. This individual plays an important role in case acceptance, patient experience, and maintaining an efficient daily schedule.

Essential Duties & Responsibilities

• Present and explain treatment plans in a clear, confident, and compassionate manner
• Review insurance benefits, estimates, financing options, and payment arrangements with patients
• Coordinate scheduling for restorative, implant, cosmetic, hygiene, and specialty procedures
• Monitor and follow up on unscheduled treatment plans to improve case acceptance
• Verify insurance benefits and obtain pre-authorizations as needed
• Maintain accurate patient records and treatment notes within practice management software
• Communicate effectively with doctors, hygienists, assistants, and administrative team members
• Assist in managing daily schedule productivity and minimizing cancellations or gaps
• Provide excellent customer service and create a positive patient experience
• Handle patient concerns professionally and escalate issues appropriately when needed
• Support office goals related to collections, production, and patient retention

Qualifications

• Minimum 5 years of dental front office or treatment coordinating experience preferred
• Knowledge of dental terminology, procedures, and insurance processes
• Experience with Open Dental software preferred 
• Strong communication, organizational, and multitasking skills
• Professional appearance and positive attitude
• Ability to discuss financial arrangements confidently and professionally
• Strong attention to detail and follow-through
• Experience with implants, full-arch, or cosmetic dentistry is a plus
• High level of emotional intelligence and patient relationship skills
• Ability to build trust and increase treatment acceptance
• Comfortable working in a fast-paced environment
• Strong phone and scheduling skills
• Understanding of production goals and schedule optimization

Compensation & Benefits

• Competitive hourly pay or salary based on experience
• Paid time off and holidays
• Medical, dental, and vision benefits (if applicable)
• 401(k) eligibility (if applicable)
• Continuing education and professional development opportunities

Success Metrics

• Treatment acceptance percentage
• Unscheduled treatment follow-up completion
• Schedule efficiency and productivity support
• Patient satisfaction and retention
• Collections and financial arrangement accuracy

Work Schedule

Typical schedule is Monday–Friday 8-5

Location: M, Th, F - 4450 Lockhill Selma Rd, San Antonio; T, W - 1583 E. Common Street, New Braunfels
Employment Type: Full-Time