Patient Account Resolution Rep- Client Services

Overview Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state‑of‑the‑art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered—and we couldn’t do it without you. Make a Difference Customer Service Representatives at Community Health Network are committed to providing patient-centered care and outstanding service, delivered with respect and compassion. We believe that an outstanding and memorable healthcare experience begins before a patient ever sets foot in one of our care sites. The Customer Service Representative is Community’s best first impression, as they are responsible for performing customer service functions from the patient’s initial point of contact through and including account resolution. The Customer Service Representatives navigate our patients through the network while answering a variety of customer service inquiries. For example, they may help a patient obtain information on medical services, work through a billing question or give a patient directions to one of our many locations, as quickly and accurately as possible. We believe patients deserve to be treated like family; with dignity and respect. At Community, our Customer Service Representatives understand that confidentiality is the ultimate trust. We are committed to holistic care, addressing the needs of body, mind and spirit, because we know that is the key to helping our patients achieve better health. Qualifications High School Diploma or GED equivalent Previous customer service experience is greatly appreciated Availability to work from 9:30am – 6:00pm, Monday – Friday Ability to work in a call center environment Basic computer skills Excellent verbal and written communication skills Ability to learn our Electronic Medical Record system (Epic) Previous experience in Revenue Cycle, healthcare billing or issue resolution is preferred #J-18808-Ljbffr Community Health Network