Sales Support Specialist

Sales Support Specialist Founded in 1980, P.J. Fitzpatrick is an award-winning home remodeling company specializing in roofing, windows, doors, siding, gutters, bath remodeling, and more. Serving homeowners throughout the Mid-Atlantic region, we are committed to delivering exceptional craftsmanship, outstanding customer service, and high-quality home improvement solutions. At P.J. Fitzpatrick, our people are the foundation of our success. We invest in our employees through hands-on training, career development, and opportunities for advancement, creating an environment where team members can build long-term, rewarding careers. Our culture is built on integrity, teamwork, and a shared commitment to exceeding customer expectations. Whether you're just starting your career or bringing years of experience, P.J. Fitzpatrick offers the opportunity to grow with a company that values hard work, innovation, and excellence. The Sales Support Specialist provides administrative and operational support to the sales team. This role is responsible for maintaining sales-related trackers, assisting with sales holds, preparing documentation, and responding to internal and external inquiries. The position is primarily task-based, with occasional small projects assigned as needed. Pay: $22.50 an hour Schedule: 1st shift Monday-Friday Essential duties include, but are not limited to: Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments Monitor sales holds and communicate new or updated hold information to HICs and managers Prepare customer documentation and scorecards upon request Research job information and provide clear, concise summaries of findings Assist with general document preparation and organization Update job notes and status changes in the CRM system Compile reports and export documentation for management review Support follow-up actions and documentation resulting from sales hold meetings Key Performance Indicators (KPIs) Meet Service Level Agreements (SLAs)- tasks completed on time and complete Maintain 95% or higher accuracy in data processing and updates Ensure assigned sales trackers are accurate and up to date