Account Manager

PingPong is on a mission to digitize trade, simplifying global growth for businesses. With $300B+ in payments processed, we're one of the world’s leading cross-border platforms – and we’re just getting started. PingPong currently has 38 offices in 15 countries and over 1,500 employees. Our international presence helps businesses solve complex payment needs in every major economy across all time zones. Now, we're scaling and looking for a BD Director to own the strategy, pipeline, and partnerships that will power our next phase of growth. WHAT'S THE CHALLENGE We are seeking a proactive and highly customer‑centric account manager to oversee and drive success for our customers and partners. This role is crucial in ensuring our customers are getting the maximum value out of our solutions, and supporting them as they scale. By engaging strategically with key accounts, you will be instrumental in driving customer success and revenue growth. WHO YOU'LL BE WORKING WITH You will report directly to our US Managing Director and work closely with cross‑functional teams across our global offices to ensure we are delivering value to our customers. WHAT YOU'LL BE DOING Be the primary point of contact for our customers once they are onboarded and maintain strong relationships with key stakeholders. Regularly and proactively engage with clients to ensure successful adoption and utilization of the company’s solutions, identifying opportunities for upselling and cross‑selling. Together with our business development team, develop and execute account plans that articulate strategies for expansion and growth within existing accounts. Track account performance, utilizing data to pinpoint opportunities, troubleshoot any barriers to success, and inform data‑driven conversations with customers. Work closely with internal teams, e.g. business development, product, marketing, finance, data teams, to enhance customer experience and problem‑solve. WHAT YOU BRING 5 years of experience in account management, customer success or a related customer‑facing role. Strong relationship management skills with a proactive & empathetic approach to client engagement and problem resolution. Ability to manage multiple customers and priorities in a fast‑paced environment. Self‑starter and excellent problem‑solver, able to navigate and simplify complex challenges. Adaptable and experienced in working cross‑functionally. Curious mindset and able to learn quickly. Prior experience in payments, fintech industry or financial services is highly preferred. Strong understanding of cross‑border payments industry, payment processing concepts and transaction flows. WHO YOU ARE A customer‑focused, proactive, and motivated by solving problems. Comfortable working in a fast‑paced, high‑volume environment. Organized, analytical, and detail‑oriented, with a strong sense of ownership. Able to manage multiple priorities and adapt as business needs evolve. Confident working with cross‑functional teams and stakeholders at different levels. Calm under pressure and focused on delivering solutions. Curious and eager to learn, with a desire to grow into a broader Customer Success role over time. Strong written and verbal communication skills. Fluent in English, both written and spoken. WHY WORK FOR PINGPONG Be part of a fast‑growing, global fintech company, on a mission to empower enterprises to grow globally Work in a dynamic, collaborative and innovative environment, with the opportunity to learn from veterans in the cross‑border payments industry You’ll have the opportunity to not only directly impact client success and revenue growth, but also be an important contributor to our growth strategy Career growth opportunities in a rapidly scaling global organization PingPong is proud to be an equal‑opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. This position is based in New York, and employees will be expected to work from our New York office at least three days per week in accordance with our hybrid policy. Pursuant to Section 8-102 of title 8 of the New York City administrative code, the base salary range for this role is $130,000 - $150,000. This role may also be eligible for additional compensation, including bonus, equity, and a comprehensive benefits package. Actual total compensation will be determined based on job‑related factors such as skills, experience, and qualifications. #J-18808-Ljbffr