Senior Account Manager

Senior Account Manager

Priority Location: LATAM and South Africa

Working Hours: Monday to Friday 9:00AM to 5:00PM PST

Salary Range: 4000 - 5000 USD/month

Type of contract: Independent Contractor

Type of job: Remote

About the Company: We are a subscription-based creative service platform offering unlimited graphic design, custom illustrations, motion graphics, and presentation design for a flat monthly fee. We help global brands, agencies, and fast-growing businesses scale their design output with speed, quality, and consistency.

About the Role: We are looking for an experienced, high-impact Senior Account Manager to lead client relationships, drive retention, and ensure long-term satisfaction across our client portfolio. In this role, you will act as the strategic bridge between our enterprise/high-growth clients and our internal design and operations teams. Beyond standard account maintenance, we need a proactive, business-minded partner who understands client retention dynamics in agency or productized-service models, can proactively manage project velocity, and knows how to turn satisfied clients into long-term partners.

Key Responsibilities:

• Client Relationship & Retention Management: Serve as the primary point of contact for high-value client accounts, building trust, driving customer success, and maximizing account lifetime value (LTV).
• Account Strategy & Growth: Identify opportunities for account expansion, upselling, and retention strategy; proactively identify churn risks and implement solutions before issues escalate.
• Creative Alignment & Briefing: Bridge client expectations with our creative teams by turning client requests into clear, actionable design briefs and ensuring delivered work aligns with client brand goals and requirements.
• Workflow & Escalation Leadership: Monitor project delivery velocity, identify bottlenecks in design delivery, and handle high-level client feedback or complex requests with diplomacy and clarity.
• Performance & Feedback Loops: Conduct regular client check-ins/business reviews, analyze account satisfaction metrics, and continuously gather feedback to optimize our service experience.

Qualifications:

• Relevant Experience: 4+ years of experience as a Senior Account Manager, Client Success Lead, or Agency Relationship Manager within a creative agency, design production studio, or tech/SaaS environment.
• Creative & Service Acumen: Deep understanding of creative workflows (graphic design, motion design, branding) and subscription/agency business models.
• Retention & Growth Track Record: Proven experience managing client relationships, driving retention, and reducing churn in fast-paced environments.
• Proactive Problem-Solver: High ownership, exceptional organization, and the ability to solve client problems independently while keeping project delivery on track.