RESOLUTION SPECIALIST

Resolutions Specialist

This position is responsible for researching and resolving issues with customers who have multiple exchanges and escalated orders, coordinating with other departments to find a solution acceptable for the customer and Rooms To Go.

Essential Duties and Responsibilities:

• Thoroughly researches of the customer's account
• Thoroughly understands the issues related to the furniture in question
• Walks orders through the entire process for a successful outcome
• Communicates with everyone involved in the process to resolve the customer's issues
• Clearly and precisely documents the customer's account
• Follow ups with customer at time of delivery and Survey their order
• Provides detailed reporting
• Performs other duties as required.

Employment Standards:

Knowledge

• Knowledge of RTG's customer care survey programs and policies as well as all customer care programs used to service our customers.

Education

• HS Diploma or equivalent

Experience

• Minimum 6 months RTG Customer Care experience providing exceptional customer care.

Essential Requirements:

• Excellent verbal and written communication skills with ability to effectively present and communicate with all levels within the organization, with agencies and vendors.
• Excellent organizational skills with ability to handle multiple priorities, meet demanding deadlines and adjust to sudden changes in workflow.
• Excellent analytical skills with the ability to think independently, take corrective action, and to resolve employee inquiries and requests for information.
• Ability to deal with problems involving several variables in a variety of situations.
• Excellent attention to detail

Working Conditions:

• Ability to sit for prolonged periods in one location which may be restricted to the employee's workstation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Rooms To Go:

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you're looking to launch your career or take the next step, it's a great time to join our teamthere's always room for you to grow with us!

Rooms To Go Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.