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ServiceNow AIOps

VDart Inc

Position : ServiceNow AIOps


Location : Remote

Job Description:

  • Implement and configure ServiceNow AIOps, including:
  1. Event Management
  2. Health Log Analytics (HLA)
  3. Agent client collector implementation and Metric Intelligence (MI)
  4. Machine Learning-based anomaly detection
  • Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
  • Design AIOps architecture, data flows, dashboards, and service health models.
  • Configure alert rules, correlation logic, noise reduction policies, and service impact models.
  • Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
  • Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
  • Collaborate with Cloud, DevOps, and ITSM teams to deliver end-to-end solutions.
  • Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
  • Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
  • Solid knowledge of cloud platforms (AWS/Azure/GCP) and ITIL processes.
  • Strong analytical and problem-solving skills.
  • Excellent communication and client-facing abilities.
  • ServiceNow certifications (CSA, CIS-ITOM, CIS-Discovery, CIS-Event Management) good to have.
Vacancy posted 2 days ago
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