Licensed Insurance Customer Service Rep - Personal Lines

Job Description

Job Description

Are you a licensed personal lines insurance professiona l looking for a long-term home where you will be valued, supported, and trusted? At the Insurance Marketplace Agency in Rochester, NY, you will join a family-owned independent agency that has been rooted in the community for more than years. We put people first, prioritizing relationships, teamwork, and genuine care over high-pressure sales or burnout culture.

As a Personal Lines Account Executive, you will help protect individuals and families through personalized, relationship-driven insurance solutions. You will have realistic goals, strong leadership support, and a collaborative team that backs you up . Your ideas and contributions will be welcomed, and youll find open communication at every level . Our agency is also recognized by carriers and often invited to serve on industry boards and councils, showcasing the level of trust and professionalism behind our work.

If you are searching for a place where you can grow, make an impact, and feel truly appreciated, we would love to meet you.

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Retirement Plan

Evenings Off

Health Insurance

Dental Insurance

Disability Insurance

Career Growth Opportunities

Birthday Lunches

Close at 4pm on Fridays

What You'll Do

- Service our book of personal lines Property & Casualty insurance clients

- Deliver exceptional service through proactive communication and personalized risk management

- Educate clients on coverages, policy options, and solutions

- Collaborate with internal team members and carrier partners to meet client needs

- Help maintain a high standard of customer satisfaction and retention

• An Active New York Property & Casualty License required.
• 2+ Years of Personal Lines Insurance Experience Required.
• Experience in quoting Personal Lines insurance policies
• Strong client communication, organization, and follow-up skills
• A relationship-builder who enjoys being part of a collaborative team
• Ability to prioritize and multitask.
• A critical thinker and out-of-the-box problem solver with the ability to quickly build rapport.