Director of Facilities

Job Description

Job Description

Benefits:

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Reports To: 
President/Chief Operations Officer



 
Overview
The Director of Facilities is responsible for oversight of all facilities in the Fit Fusion network. With a focus on brand excellence and compliance the Director of Facilities oversees the operations and maintenance of Fit Fusion’s Crunch locations ensuring a safe and efficient environment. This includes managing staff, budgets, and projects related to facilities systems, maintenance, and security. The role also involves strategic planning, vendor management, and ensuring compliance with relevant regulations and Crunch Corporate requirements. 



 
Primary Responsibilities

Strategic Planning & Budgeting

• Develop and implement a facilities management strategy aligned with Fit Fusion’s overall objectives. 
• Manage the facility budgets, forecast expenditures, and analyzing cost trends. 
• Lead long-range planning for future needs regarding facility management.

 
Operations & Maintenance

• Oversee daily operations, including maintenance, repairs, and preventative maintenance programs. 
• Ensure all equipment, including fitness equipment, is well-maintained and functions properly. 
• Work in conjunction with the asset management team on all equipment related issues.
• Manage facility related tickets in Open Wrench platform.
• Manage relationships with vendors and contractors for services such as cleaning, security, and equipment maintenance. 

Safety & Compliance

• Ensures the facility adheres to all relevant health, safety, and building code regulations. 
• Implements and manages safety protocols and emergency response plans. 
• Conducts regular safety inspections and addresses any identified issues. 

Staff Management & Development:

• Manages and mentors a team of facility coordinators, maintenance technicians, and other staff. 
• Builds and maintains a high-performing team culture. 

Communication & Reporting

• Communicates regularly with management, staff, and other stakeholders regarding facility operations and maintenance. 
• Prepares reports on budget, maintenance, and other relevant metrics. 

Training & Development

• Lead and mentor a team of regional facility managers and gym level support teams to maintain facilities that exceed brand standards.
• Collaborate with marketing, personal training, group fitness and NCO department heads and franchise support teams to align efforts with business objectives.
• Assist the training & development department with all gym level trainings. 

 
Member Experience

• Maintain a superior level of service through excellent facility management to provide a high-level member experience.
• Monitor and support all SMG/NPS initiatives and projects to ensure high scores for all locations.
• Contribute to the Fit Fusion internal secret shop program.

Job Requirements

• Bachelor’s degree in facilities management or similar degree
• +10 years of experience in facility leadership roles, with at least 5 years in a multi-location or franchisee environment
• Proven history of driving successful outcomes in the fitness, health, or wellness industry.
• Demonstrated ability to use facility related software and asset management programs to manage multiple facilities.
• Strong operational and facility management skills at a multi-unit level and network level.
• Excellent project management skills with the ability to prioritize, manage multiple initiatives, and meet deadlines.
• Outstanding leadership, communication, and interpersonal skills with the ability to collaborate across departments.
• Passion for fitness and wellness, with a commitment to staying educated on equipment, facility and maintenance regulations and procedures.
• Ability to travel extensively.

Flexible work from home options available.