Technical Support Engineer
Company: Siemens Industry, Inc.
Location: 1401 Enclave Parkway, Suite 475, Houston, TX 77077
Position Title: Technical Support Engineer
Hours: Monday – Friday, 8:00 am to 5:00 pm, 40 Hours/Week
Summary of Duties: Be first point of contact for customers, by assisting with their product queries. Assess the severity and urgency of the queries, determine the action plan, and initiate the resolution. Work with customers to resolve fundamental software issues with Siemens’ cloud offering. Shepard the resolution through subject matter experts, application owners, trainers, or other technical resources as needed. Prioritize, research, diagnose, troubleshoot, and resolve product issues within the defined service level agreements (SLAs). Coordinate and communicate with different teams and follow standard procedures to escalate unresolved issues to appropriate internal departments. Act as customer advocate at Siemens and liaise with R&D/Product Management to ensure that customers receive the appropriate level of service in a timely manner. Enhance the FAQ library to add knowledge articles to aid quick responses and self-service. Responsible for after-hours critical support. Prioritize, research, diagnose, troubleshoot, and resolve the customer submitted product issues within the defined SLAs. Hybrid work permitted. Must report into the Houston, TX office 1 day/wk.
Qualifications: The position requires a Bachelor’s degree in Computer Science, Electrical
Engineering, Electronics Engineering, or a related field and five (5) years of experience in the job offered, or as a Power Systems Engineer, Quality Assurance Engineer, DevOps Engineer, Software Developer, or a related occupation. The position requires the following skills: Three (3) years of experience with supporting and implementing cloud solutions; and Working with geographically distributed teams. Two (2) years of experience with programming and scripting languages, such as Java or Python; and Experience in a customer-facing technical support role. One (1) year of experience in support processes for DevOps operations and cloud solutions. The position requires experience with the following: PSS®E or Network Model Management, ODMS, or MOD; Customer support platforms, such as Freshdesk; and Setting up analytical reports and dashboards for customer service KPIs. Hybrid work permitted. Must report into the Houston, TX office 1 day/wk.
$56.6k - $115k
...relevant educational attainment and/or training. Job Title: Tech Support Engineer II Location: Houston, TX and Scottsdale, AZ Employment Type:... ...of industry, technology, and client-facing excellence, the Technical Support Engineer II role at AVEVA offers a compelling...SuggestedFull timeWork at officeLocal areaRemote workRelocationFlexible hours3 days per weekAVEVA
Houston, TX3 days ago- ...As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve complex technical issues and maintain reliable equipment performance....SuggestedWork from homeFlexible hours
Atlas Copco Holding GmbH
Houston, TX1 day ago $80k - $100k
...Technical Support Engineer - Electrical Engineering Houston, Texas $80,000 - $100,000 + 401(k) + PTO + Healthcare + Training + Progression + Excellent Benefits Are you an Electrical Engineer with experience in power systems, electrical protection, or controls...SuggestedRise Technical Recruitment
Houston, TX1 day ago- Sr. Technical Support Engineer- L4 (IBM i) Responsible for the implementation of customer projects for systems based on IBM i Power platforms. Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the...Suggested
- ...- I Infrastructure Technician - I to support the installation, maintenance, and troubleshooting... ...while assisting senior infrastructure engineers with basic network, security, and... ...accurate asset records and basic technical documentation. Escalate recurring issues...Suggested
Seatrium
Houston, TX3 days ago $20k
...team. About Maddox + You Your primary responsibility will be supporting the technology experience of Maddox employees and partners within... .... You enjoy and are adept at engaging with customers of all technical backgrounds. You have a history of skillfully managing external...Full timeMaddox Industrial Transformer
Houston, TX1 day ago- ...LHH in Houston seeks an IT Help Desk Technician to provide internal customer support for desktops, printers, applications, and related technology, including one-on-one guidance. Responsibilities include installing and configuring systems, maintaining tickets, training...
LHH
Houston, TX1 day ago - Vaughn-Construction in Houston, TX, is seeking a hands-on IT Administrator to configure PCs, VOIP phones, and iOS devices, and to work with vendors on device maintenance. You will respond to end user queries and assist in deploying software across the organization. The...
Vaughn Construction
Houston, TX9 hours ago - ...owned hospitals, helping ensure reliable access to hardware, software, systems, and support services.This role answers calls, creates and manages service tickets, troubleshoots technical issues, and escalates unresolved matters to the appropriate IT resource while...Remote workFlexible hours
Nutex Health Inc
Houston, TX1 day ago - AVEVA is seeking a Tech Support Engineer II in Houston, TX and Scottsdale, AZ for a hybrid Full-Time role. You will resolve complex technical issues remotely and on-site, mentor peers, and deliver customer-focused solutions. Minimum 1-3 years in technical support with a...Full timeRemote workRelocation
- ...after-hours work.Manage first and second level escalated end-user support issues through phone, email, remote and in-person interaction... ...in person, via telephone and via email. Ability to communicate technical information to non-technical personnel.Self-driving personality...Full timeSummer workCasual workLocal areaRemote work
$125k - $140k
...their EHR systems to address their gapsQualifications: Bachelor’s Degree or Equivalent Required, Master’s Degree preferredExtensive Technical Knowledge, a minimum of 4 years working with healthcare software company(ies) inpatient and ambulatory, including: Epic, Cerner,...Full timePart timeImmediate startWorldwide- ...Key Responsibilities:Develop and maintain technical documentation, including system diagrams... ....Provide expert-level technical support to users and junior team members, including... ...degree in IT, Computer Science, Computer Engineering, or a related field (or equivalent work...Full timeWork experience placement
- ...expertise in U.S. customs brokerage and CargoWise (CW) setup/workflow management to lead and support multiple projects. This role requires strong organizational skills, technical proficiency, and the ability to deliver solutions that enhance compliance, efficiency, and...Work experience placementLocal areaShift work
Fracht Group
Houston, TX14 hours ago - ...Houston, Texas.Essential Job ResponsibilitiesDesign, develop, and support scalable solutions within the Allegro ETRM platform to meet... ...scheduling, and accounting teams to gather requirements and deliver technical solutionsProvide ongoing support for system enhancements, bug...Full timeLocal area
- Harris County seeks a Tier-1 support professional within the Technical Services Division. The role focuses on supporting the Tyler Odyssey Case Management System for the Justice of the Peace Courts, along with desktop and hardware support. The ideal candidate will provide...
$44k - $46k
...Physical Therapy is seeking a Help Desk Technician for their office in Houston, Texas. The role involves providing first-level technical support to end users, troubleshooting applications and equipment, and ensuring effective communication of support requests. The ideal...Work at office- Houston Ballet is seeking an attentive Help Desk Specialist I to provide exceptional staff support and basic IT troubleshooting across phone, email, remote, and on-site channels. You will manage devices, software, and network connectivity while documenting actions and contributing...Remote jobWork at office
- DataVox, Inc. in Houston, TX, seeks a Jr Help Desk Technician to join our IT team and launch a career in IT support and infrastructure. A degree in IT, CS, cybersecurity, or a related field is preferred, with hands-on training and mentorship available. The role offers exposure...
- ...tickets, providing remote troubleshooting and device provisioning according to IT procedures. The role emphasizes customer-focused support, clear communication, and adherence to escalation paths. A+ and Network+ certifications are valued, with AD experience strongly preferred...Remote work
- We are searching for a Children's Miracle Network Specialist - someone who works well in a fast-paced setting. In this position, you will be responsible for generating funds for Texas Children's Hospital by developing and maintaining a portfolio of assigned Children's Miracle...Local area
- On-site Technical Support Engineer Location: Houston, Texas Salary: Competitive Working for Options Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth...
- ...Specialist is a Houston-based member of the Technical Systems & Data organization and a core... ...data platform, this role also supports alignment of well data integration practices... ...exploration, drilling, production, and reservoir engineering data domains.Lead the integration of...Full timeLocal area
- ...rich set of career development programs to support of community service projects to social... ...world’s leading energy, chemical and engineering companies succeed in their digital transformation... .... We are seeking a Senior Principal Technical Support Engineer to join our Advanced...Remote work
- ...established SLAs. Monitor and respond promptly to incoming phone requests related to IT issues. Maintain computer systems and provide support during system degradation or outages. Support end‑user hardware including PCs, printers, servers, and related equipment (monitors,...Work at officeRemote workHome officeShift work3 days per week
NorthStar Memorial Group
Houston, TX1 day ago - ...The IT Technician I is a dedicated support resource focused exclusively on the Prelude Connect patient application. This is an operational... ...that require code changes or deeper platform investigation to engineering or platform specialists. The Helpdesk Technician contributes...Extra incomeFull time
Socket
Houston, TX14 hours ago $40 - $50 per hour
...Bridgepoint Works , a leading civil engineering firm, technology is the backbone of our... ...tech environment, ensuring security, and supporting a dynamic workforce. What You'll Do... ...For We need someone who is not just technically skilled but also proactive, adaptable,...Hourly payImmediate startRemote workBridgePoint Works
Houston, TX1 day ago- ...Role: We are looking for a hands-on, customer-focused Onsite IT Support Specialist to serve as the primary onsite technology resource... ...contact for Houston employees' technology needs. Provide hands-on technical support for laptops, desktops, mobile devices, printers,...Work at officeLocal areaRemote workMonday to Friday
Plus Therapeutics, Inc.
Houston, TX9 hours ago - ...functional user requirements and acquisition strategies/vehicles for program related issues to determine the impact and implications in supporting information systems. Makes recommendations on implementation strategies to include sources, acquisition strategy, funding, and...Permanent employmentRemote workRelocation packageMonday to FridayFlexible hours
US Department of Veterans Affairs
Houston, TX3 days ago - ...Infrastructure Consulting & Engineering, LLC (ICE) is a nationally recognized transportation... ...On‑Site Location Houston, Texas (supports employees in Houston, Austin, Dallas, and... ...The role provides advanced Tier II/III technical support while assisting with the administration...Work at officeRemote workRelocationMonday to FridayNight shiftWeekend workAfternoon shift
INFRASTRUCTURE CONSULTING & ENGINEERING
Houston, TX9 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Engineer. Be the first to apply!
- IT support engineer Houston, TX
- support escalation engineer Houston, TX
- application support engineer Houston, TX
- line support engineer Houston, TX
- software technical support engineer Houston, TX
- tech support engineer Houston, TX
- technical support engineer Houston, TX
- senior IT engineer Houston, TX
- IT engineer Houston, TX
- lab support engineer Houston, TX