Medication Access Coordinator

Medication Access Coordinator Spectrum Medical Care Center is dedicated to providing best-in-class primary and specialty healthcare to LGBTQ+ individuals and those living with HIV/AIDS in Arizona. At Spectrum Medical, we aim to create an inclusive and stigma-free environment for everyone. We encourage patients to "feel good here" by tailoring healthcare to their unique needs. Our services include primary care, gender-affirming care, and HIV and STI testing and treatment. The Medication Access Coordinator (MAC) is a critical member of Spectrum's clinical operations team, responsible for ensuring patients receive timely and uninterrupted access to their medications. This role bridges insurance operations, pharmacy coordination, care navigation, and inventory management removing barriers that stand between patients and the treatments they need. The MAC works across internal teams and external partners to ensure no patient experiences a treatment delay due to administrative, insurance, or supply chain barriers. At Spectrum, we serve a community that has historically faced barriers to healthcare. The Medication Access Coordinator plays a direct role in closing those gaps not as a back-office function, but as a patient advocate with the skills, tools, and authority to get things done. Key Responsibilities Insurance & Medication Approvals Pharmacy Coordination Inventory Management Care Coordination Documentation & Tracking Compliance & Quality Training & Development Authorization & Payer Training Pharmacy & Medication Systems Qualifications Minimum Qualifications: High school diploma or equivalent. Minimum 12 years of experience in prior authorization, pharmacy coordination, or medical office operations. Preferred Qualifications: Associate's degree or higher in a health-related field. Experience in HIV care, LGBTQ+ health, or community health settings. Knowledge of 340B program operations and Buy & Bill medication workflows. Familiarity with ADAP, Ryan White, and other patient assistance programs. Work Experience: Experience with EHR/practice management systems; Fusebox experience a plus. Experience working with LGBTQ+ communities, people living with HIV, or other underserved populations strongly preferred. Demonstrated experience navigating insurance denials, appeals, and specialty pharmacy workflows. Licenses and Certifications: Valid Driver's License. (Required) Must be able to obtain an Arizona Fingerprint Clearance Card during background check process. (Required) Required Skills, Knowledge, and Abilities: Strong attention to detail and ability to manage multiple tasks and deadlines simultaneously. Ability to communicate clearly and professionally with patients, providers, pharmacies, and payers. Demonstrated cultural competency and commitment to reducing stigma. Strong written and verbal communication skills; comfortable engaging diverse groups and individuals. Understanding of basic HIV terminology, medication regimens, and specialty pharmacy requirements. Able to comply with HIPAA regulations and maintain patient confidentiality. Ability to work evenings and weekends as required. Bilingual (Spanish/English) preferred but not required. Onsite Position: This is a full-time onsite position. Compensation / Benefits / Total Rewards Salary Range $22-28/hr DOE Comprehensive medical, dental, and vision insurance, eligible on the first day of the month following your start date. Company-Paid Life Insurance Policy of $50,000. Company Paid Parental Leave. Additional optional benefits such as: Voluntary Life/AD&D, Accident, Cancer Protection, Hospital, and Short-Term Disability Insurance. 403(b) Plan with a 3% company match, eligible after first pay period. Paid Time Off: 120 hours of Vacation time, 4.62 hours accrued bi-weekly starting date of hire. 1 week, 40 hours of Paid Sick Leave accrued bi-weekly starting date of hire. 9 annual paid holidays. You are also entitled to carry over 80 hours of PTO into the following calendar year. Personal Attributes Hungry We expect everyone to strive for greatness and achievement. Inclusive We create and promote a work environment where everyone can thrive. Resilient We don't let small setbacks or major adversity stop us from achieving our goals. Empowered Self motivation is our secret sauce to success. Curious Curiosity can lead to greater happiness and motivation in both work and life. Reliable You are accountable and you take ownership of your tasks and commitments. Diversity, Equity, & Inclusion at Spectrum Medical Care Center At Spectrum Medical Care Center, we believe exceptional care begins with an inclusive team. We are committed to building a workplace where every individualregardless of background, identity, or experiencefeels respected, supported, and empowered to thrive. We celebrate the diversity of our patients, staff, and communities, and we strive to create equitable opportunities for all. Our mission-driven culture values compassion, collaboration, and continuous learningbecause when every voice is heard, we deliver better care and stronger outcomes. Spectrum Medical Care Center is proud to be an Equal Opportunity Employer. We welcome candidates of all races, ethnicities, genders, ages, abilities, sexual orientations, gender identities, and lived experiences to join us in advancing health and well-being for everyone we serve.