Service Manager

The Service Manager is responsible for the administration and efficient daily operations, including operations, sales, customer service, and safety in accordance with The Arcticom Group’s objectives.

Essential Functions

• Reads, analyzes and interprets written or verbal reports, correspondence or proposals
• Assists employees in diagnosing commercial HVAC/Refrigeration equipment
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Requisitions and keeps inventory of tools, equipment and materials and Safety supplies
• Studies production schedules and estimates labor requirements for completion of job assignments including Preventative Maintenances
• Interprets and communicates company policies to employees
• Inspects and monitors work areas, examine tools and safety equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
• Ensures proper procedures are followed and put in place for reporting and managing accidents
• Enforce the processes and procedures to create more efficient and profitable service business
• Interprets specifications, blueprints and job orders to employees, and assigns duties
• Responsible for working with Company dispatchers on all customer and technical issues
• Recommends measures to improve performance and quality of product delivered to our customers
• Reviews warranty, service, start-up repair, and installation needs
• Suggest changes in working conditions and processes to increase efficiency of branch, customer service or work crew
• Analyzes and resolves work problems, or assists employees in solving work problems
• Initiates or suggests plans to motivate employees to achieve performance goals
• Reviews & ensures accurate time and production records
• Directly supervises service managers and leads
• Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws
• Identifies training needs of staff and facilitates delivery of training.
• Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Other Functions

• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
• High school diploma or GED.

Job Requirements

• Two (2) year Technical or Bachelor’s degree recommended but not required
• Five (5) plus years of successful HVAC service management background
• Must have experience and/or knowledge of the industry
• Must have a valid driver’s license with a clean driving record
• Ability to perform advanced level maintenance related tasks on HVAC equipment
• EPA Universal Certification
• Problem solving and conflict management skills recommended
• Ability to generate ideas and create processes to grow service department
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to work well with all levels of management, executive leadership and support staff, as well as with employees

Physical Demands and Working Environment

• Sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting required frequently. 

Working Conditions

• Ability to climb ladders
• Moving and lifting equipment
• Occasionally exposed to outside weather
• Occasionally exposed to moving mechanical parts; high precarious places; fume or airborne particles; toxic or caustic chemicals; and risk of electrical shock
• On occasions, require driving to customer sites

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions. Contact HR for additional information.